Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)

TaraDM · September 20

I came in second for the star cats season master league, but it won’t let me claim the reward. And yes I still only see blank when I go for my other star cats season rewards.

glamchick1 · September 20

Hi!

Same here

Everyone is saying to get the update from the App Store and that would fix the problem however I did that and the rewards are still blank. I’m over it

PrettyBubbles · September 21

https://community.king.com/en/bubble-witch-saga/discussion/comment/3158591#Comment_3158591

Hi my friend do you still have the icon on your screen if so please try clearing the game cache from your device settings menu

Play any level then close down and leave your device off for a moment or two let's see if this resets it for you 💓

PrettyBubbles · September 21

https://community.king.com/en/bubble-witch-saga/discussion/comment/3158613#Comment_3158613

Oh no my friend 🙈 we haven't had any other reports up to now

Let me see if we do and I can then raise it

Did your rewards from starcats come through for you 💓

sandara · September 21

Ridiculous, not only is the star cat seasons awards not working, it's also stopping the chance of rewards finishing a level. Do we even matter when we aren't listened to or getting this fixed?

PrettyBubbles · September 21

https://community.king.com/en/bubble-witch-saga/discussion/comment/3158974#Comment_3158974

Hi my friend sorry you are experiencing these issues but please be assured we do listen and raise issues for our players it then goes into the hands of our studio who will work on a fix some are lot more complex than others but all issues do get raised 💓

PrettyBubbles · September 21

https://community.king.com/en/bubble-witch-saga/discussion/468902/star-cats

https://community.king.com/en/bubble-witch-saga/discussion/comment/3158830#Comment_3158830

Hi my friends sorry the update did not contain your fix

Sometimes it has to be done over a couple of updates if it is a large quantity fix

Hopefully we will receive another soon

In the meantime please clear your game cache from your device settings menu

Play any level then close down and leave your device off for a moment or two 💓

PD987 · September 21

https://community.king.com/en/bubble-witch-saga/discussion/comment/3158970#Comment_3158970

Hi @PrettyBubbles 👋 thank you for investigating 😁 The ads have completely gone again since it was happening yesterday. So yesterday was the first time i had any ads for about 6 months, but they weren't working properly and now they're gone again 🤦‍♂️

I've no idea if i had the rewards from Star Cats, because it flashed up then disappeared, i couldn't even click on it to receive them. Plus i didn't get any extra minutes, which i should've because that's in the rewards as well. So thinking about it i probably didn't get them at all 😭