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My Game is not working - (Now fixed)!

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Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,947

    @Hosey72 Thank you. Let me raise this to see if there are any known freezing issues πŸŒŸπŸ‘

  • Hosey72
    Hosey72 Posts: 3

    Level 1

    It also takes a long time to load

  • PrettyBubbles
    PrettyBubbles Posts: 27,947

    Hi @Hosey72 Just to update you our studio has now been made aware of this issue and will be working on a fix πŸŒŸπŸ‘

  • Tammy_Smith_1971
    Tammy_Smith_1971 Posts: 6

    Level 2

    I meant to say at the end that now the game just sits there and will not load.

  • PrettyBubbles
    PrettyBubbles Posts: 27,947

    Hi @Tammy_Smith_1971 A very warm welcome to our friendly community

    I am sorry to see you are having trouble can you log out of your game and turn your device off and on this should reset it for you.

    Please Let me know how you get on or if you need me to help you further πŸ‘πŸŒž

  • Tammy_Smith_1971
    Tammy_Smith_1971 Posts: 6

    Level 2

    PrettyBubbles, I have tried that and also a different computer and it still doesnt work

  • CherylACD
    CherylACD Posts: 3

    Level 1

    I'm having the same issues as Tammy_Smith_1_971

    I'm able to get my daily prize and collect fairy dust but cannot get the game to play.

  • PrettyBubbles
    PrettyBubbles Posts: 27,947

    Hi guys can you tell me what device you use and are you playing through Facebook. Also can you send me your game IDs πŸ‘πŸŒž

  • Tammy_Smith_1971
    Tammy_Smith_1971 Posts: 6

    Level 2

    I play through Facebook User ID: 10153070325002230 Also as i stated in the first post I am playing on a Windows 10 Pro PC. I also tried 2 different computers and still get the same out come.

  • Carro80
    Carro80 Posts: 7

    Level 2

    My game's not working on Facebook either, nothing happens when I hit play. Been like that for about a week now..

Hey! Would you like to give us your opinion?