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My Game is not working - (Under investigation)!

Tammy_Smith_1971Tammy_Smith_1971 Posts: 6 Level 2
edited May 21 in Support

For the past week i have been trying to play Bubble Witch Saga 3 on my PC (Windows 10 Pro) and it loads the game but when i click on the play button the witch hovers over the level button and freezes. See following pictures:

On this screen i click on level 761. Then:

Now i Click on Play. Then:

This is all i get it will now load the level at all.


Please Help


Tammy Smith

Best Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 10,143 Community Manager
    edited May 31 Accepted Answer

    Hi guys!

    The Game Team is investigating this and hopefully will find a fix soon.

    Meanwhile, please try to play on another browser and see if that helps. Supported browsers are Google Chrome, Mozilla Firefox, Opera and Edge.

    Clear also the cache and all cookies on the browser and make sure it's updated to the latest version.

    If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store HERE and play via the Windows app instead. When you open the game, connect it to Facebook and your levels will be synced.

    Let us know how it goes!

    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • Tammy_Smith_1971Tammy_Smith_1971 Posts: 6 Level 2
    Accepted Answer

    My games working just fine now thank you

    Accepted Answer
  • johamiltonjohamilton Posts: 7,366 Bubble Witch Moderator
    Accepted Answer

    Hi @acesqt , This is the under investigation and we are aware of it. Discussion regarding this issue is HERE and is where feedback will be posted. So please follow that discussion, so you don't miss out on any information we receive

    Thanks 👻

    Accepted Answer
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