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Hi @Dalimah ๐โโ๏ธ Welcome
If your mom already had her game saved to her kingdom account all she needs to do is log in on her new device using the same log in information and she can continue where she left off.
If the game wasn't saved she may loose levels.
The other alternative is to open a new account then follow the prompts to save your progress ๐โญ
Thanks for replying. Her account is linked to her Google account as mentioned. She does not have a King account.
How do you mean by "The other alternative is to open a new account then follow the prompts to save your progress ๐โญ" ?
Possible for you to help restore her levels after she log in to the new device using a newly-created King account?
Yes! ๐คฉ๐คฉ๐คฉ We can see the restored levels on the new device! My mum was super delighted! ๐ Thank you so much, @PrettyBubbles, for your assistance. Now, she can continue the fun on a new device. Thanks too for recommending signing up of a King's account for the game. No hassle next time! ๐