Why is the Debug Menu on the BWS3 screens? - Fixed!

Thank you for reporting this @maf34100 👍

There was a mistake from our side, and we are currently working on solving this issue, but I'm afraid it will take a few hours. You can still play on any other mobile device if possible, as this issue only affects the Windows platform!

We are genuinely sorry for the inconvenience caused and that you will not be able to enjoy the events or make any purchases in the game.

Hi @EzzaNZ yes we have been made aware and the issue has been raised if you would like to select 👉here👈 and join as this is where an update will be posted 👍

All comments

HIP HIP HOORAY! It worked!!!!! I'm back in business! But bummed I ran out of time on the Fairy Dash. Darn it! Please thank the powers that be who fixed it!

Hi @andreah1 No selecting update from your app/play store will not loose you anything 💓

I can confirm an update has just recently been added as I have just received it 👍

So yes as queenb has said please go and select the update 💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279679#Comment_2279679

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279695#Comment_2279695

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279678#Comment_2279678

I would recommend checking for available updates first, have you done that? The new version should take care of the issue 👍

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279693#Comment_2279693

Will we lost boosters, etc.?

Hi @justplaindoug no please don't uninstall unless we advise you to

I was checking if you had already done that and it led to you losing your progress 👍

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279579#Comment_2279579

@maf34100

Can you check if the game app has a new version available in the app store? If you update the game app, the issue should be solved 👍

I forgot I have it installed on a laptop I bring to work as well. So just went in and it still has the debug menu. It won't let me log out because it keeps saying "not connected" when I click on my profile. I tried to go into the game without connecting and while my level is still there, nothing else is. I did try shutting down the laptop for a few minutes beforehand.

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279645#Comment_2279645

I can try uninstall, where is best place to get the re-install?

Hi @QueenB @PrettyBubbles I closed the game I closed the laptop, I waited a few minutes and the issue remains.

As you can see in the low right corner the time is 5:49pm local time.

I logged out and then back in still the same debug

Hi @justplaindoug Sorry to hear that

Can I ask did you uninstall to correct the bug ⭐

I also started getting the Debug menu yesterday. Even though I am at the same "level", the game seems to have reset to the game to the very beginning. My cats and gold dust are gone, and Stella's house has lost all the add-ons. (I have the game on my home computer w/Windows 10.

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279609#Comment_2279609

I'm not at home now but will do so later (will be at least 6 hours or so before I can) and post on here my results! Hoping to see comments from the others that it's working for them so I will have high hopes when I get home!

Hi guys can you log out and turn your device off for a couple of minutes this should reset you 👍💓

Dear @Andrea-9 and @whitepanther when you have cases like this we should report them immediately.

Thank you for joining

Dear @QueenB I will confirm that it is fixed when I see it fixed. Yes I play on windows, but I can wait since help is comming soon. thank you for your assistance.

still having the same trouble

So glad to hear the issue can be fixed! Thanks for jumping on it! I'm sure those of us with the issue will be thrilled when it's repaired!

Good news @maf34100, @andreah1, @lyndajennings 😀

The issue should be fixed! Can you please confirm?

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Accepted answers

Hi @EzzaNZ yes we have been made aware and the issue has been raised if you would like to select 👉here👈 and join as this is where an update will be posted 👍

Thank you for reporting this @maf34100 👍

We are genuinely sorry for the inconvenience caused and that you will not be able to enjoy the events or make any purchases in the game.

All comments

@andreah1 it has just been approved so you don't need to to worry you will see the update once we receive it 💓

Thanks @andreah1 for moving your issue here it helps with updates if we can keep you all in one place 👍💓

😍 Thanks!

Thank you for reporting this @maf34100 👍

We are genuinely sorry for the inconvenience caused and that you will not be able to enjoy the events or make any purchases in the game.

Good news @maf34100, @andreah1, @lyndajennings 😀

The issue should be fixed! Can you please confirm?

So glad to hear the issue can be fixed! Thanks for jumping on it! I'm sure those of us with the issue will be thrilled when it's repaired!

still having the same trouble

Dear @QueenB I will confirm that it is fixed when I see it fixed. Yes I play on windows, but I can wait since help is comming soon. thank you for your assistance.

Dear @Andrea-9 and @whitepanther when you have cases like this we should report them immediately.

Thank you for joining

Hi guys can you log out and turn your device off for a couple of minutes this should reset you 👍💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279609#Comment_2279609

Hi @justplaindoug Sorry to hear that

Can I ask did you uninstall to correct the bug ⭐

I logged out and then back in still the same debug

Hi @QueenB @PrettyBubbles I closed the game I closed the laptop, I waited a few minutes and the issue remains.

As you can see in the low right corner the time is 5:49pm local time.

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279645#Comment_2279645

I can try uninstall, where is best place to get the re-install?

https://community.king.com/en/bubble-witch-saga/discussion/comment/2279579#Comment_2279579

@maf34100

Can you check if the game app has a new version available in the app store? If you update the game app, the issue should be solved 👍

Hi @justplaindoug no please don't uninstall unless we advise you to

I was checking if you had already done that and it led to you losing your progress 👍