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Problems in Bubble Witch Saga - Waking Up magic tree

BrunoGay
BrunoGay Posts: 11

Level 2
edited February 2023 in Support

Hi

On the game i am given a new team to wake up the magic tree.

But since yesterday... when it´s time to select the flower to complete the task it freezes and no flowers show, only the green squares.

And I have to turn off the game and back on because it freezes permanently there.

I´m playing on a PC.

Any news/thoughts?

Thanks

Bruno

Best Answers

  • BrunoGay
    BrunoGay Posts: 11

    Level 2
    Answer ✓

    Hi guys

    Just to let you know... it´s all back to normal!

    thanks :)

    Bruno

  • Diamond_Lim
    Diamond_Lim Posts: 167,049
    Answer ✓
    https://community.king.com/en/crash-on-the-run/discussion/comment/2550941#Comment_2550941

    You are welcome and Thank you for your playing Bubble Witch 3 Saga! 😊

    And Welcome to Sweet King Community! 👑

    Hot topics right now in Bubble Witch 3 Saga here and in King Community here 🌶️🔮👑

    You can also participate on Bubble Witch 3 Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Bubble Witch 3 Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

    👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

    Have a nice and safety day! ❤️😊

  • Nadia1770
    Nadia1770 Posts: 867
    Answer ✓

    @BrunoGay do you play into facebook or you use the downloaded app on win10 or win11?

  • Diamond_Lim
    Diamond_Lim Posts: 167,049
    Answer ✓
    https://community.king.com/en/crash-on-the-run/discussion/comment/2553279#Comment_2553279

    Thank you for your asking the problem again. 🤗

    Please use these trouble-shooting steps for Windows 10 to help to resolve any underlying technical issues which may be impacting your game:

    Please also check you have the most recent game version installed in your Windows Store. You can do this by following the steps below:

    - Open your Windows Store

    - Click on the 3 dots in the top right-hand corner

    - Choose 'Downloads and Updates'

    - Click on 'Get Updates'. If any updates are available here they’ll begin to install automatically. If the game doesn’t show up then there are no updates required.

    As a last resort, please reinstall the game app on your device. 

    Please note that any unsaved game progress, saved messages or boosters will be lost by uninstalling the app. This will also reset your progress in any features or challenges you're playing.

    You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.

    To reinstall, simply search for this again in your Windows Store.

  • Nadia1770
    Nadia1770 Posts: 867
    Answer ✓

    O.K. I asked you because if you play into facebook, the platform stops supporting some games as time passes.

    But you said that you play using downloaded app and you also said that your problem is resolved, so everything is fine.

  • johamilton
    johamilton Posts: 26,805
    Answer ✓
    https://community.king.com/en/bubble-witch-saga/discussion/395186/problems-in-bubble-witch-saga-waking-up-magic-tree

    So glad BrunoGay that is it working ok now. There might have been an update that fixed it for you. glad you are back playing.

    Also wanted to welcome you to the BWS3 Community. Hope you get a chance to look around and join in on some fun 😊

  • PrettyBubbles
    PrettyBubbles Posts: 27,121
    Answer ✓

    Hi @BrunoGay Welcome yes unfortunately our tree is a little temperamental and can at times take a couple of times of closing down before it appears normal again

    Glad you are good to go

    Happy gaming my friend and have a starlistic day 🌟

  • Diamond_Lim
    Diamond_Lim Posts: 167,049
    Answer ✓
    https://community.king.com/en/bubble-witch-saga/discussion/comment/2556375#Comment_2556375

    Hehe! You are welcome. 😊

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