Home
Support

Bubble Witch Saga 3

Discussions
Latest news about Bubble Witch 3 Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even better
Off-Topic

Medals offering wrong amount of stardust (Fixed)

I recently linked my Facebook and my progress with the medals are the same but they’ve all gone back to offering me 50 stardust bottles when I should be offered 2500

To Ask Your Question:

Accepted answers

Hi guys

As @Chicken_Slayer said, we did not forget about this! The Studio has just confirmed that a fix is ready and will be added to the V5.3 roll out that should be fully completed by the beginning of next week.

I'll confirm to you once it's all live but be ready to update your game

Thanks for your patience on this, really appreciate! Have a bubblicious weekend and speak next week!

Hi everyone and thanks so much for letting us know (and flagging this to me, @Chicken_Slayer

)

I've gathered your comments and screenshot and the Team is looking into it. However, it would be helpful for us to have a bit more information, so we can investigate further.
Could you please all let me know:
. Your Core ID, check here to know how to find it
. What device you're playing on
. What browser you're using
. Confirm you have the latest version of the Game/App

Any additional info or screenshot would help too!

Thanks a lot!

Hi @popsicle welcome to the community. I confess I never ever think to check mine but if I tag @QueenMia hopefully she can shed some light on it for us

All comments

Mine was on one device, will check the other later. Thank you all

**Edit** back to normal everywhere thank you Mia and the studio

Hi guys, this should all be fixed now if you have updated your game

Could you please confirm that's back to normal?

Thanks and have a bubblicious day you all!

PS: Don't forget to share your lovely companions picture with us for a chance to win 50 Gold Bars. Just here! Good luck

That is awesome @QueenMia thank you so much for telling us

Hi guys

As @Chicken_Slayer said, we did not forget about this! The Studio has just confirmed that a fix is ready and will be added to the V5.3 roll out that should be fully completed by the beginning of next week.

I'll confirm to you once it's all live but be ready to update your game

Thanks for your patience on this, really appreciate! Have a bubblicious weekend and speak next week!

Hi everyone, we're still waiting for an update from the studio, so please don't think its been forgotten

I Forget
When i m in an area without connexion, the old Nero's quest are available. And there is no icons with medals. When the connexion4g or wifi returns , icons with medals returns too with only amount of 50 stardust. And old nero's quest disappears.

Same issue
I play with Android
When i m playing in a location without a connexion (White area) and after i return and i have a connexion wi fi or 4g then stardust decrease To 50 instead or 1500.
And no way To have the previous number of stardust.

blaki said:

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

Its been reported to the studio @blaki so hopefully we will have resolution soon. It might be an idea to keep out of that section until its fixed

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

Super helpful, indeed, @Chicken_Slayer - Thanks

I can help with this too, this is my ipad with what I assume is the correct dust: v 5.1.6

Image: https://us.v-cdn.net/6030983/uploads/editor/ag/fcaxfati5sbn.jpg

android app version 5.1.7 (Huawei p20 lite)

Image: https://us.v-cdn.net/6030983/uploads/editor/bj/lnyltwxoq9dp.jpg

The android is actually slightly different version to the ipad but I have no update waiting for the ipad, I double checked. However this weekend was the first time I opened it on the phone and both versions update regularly.

Hi everyone and thanks so much for letting us know (and flagging this to me, @Chicken_Slayer

)

I've gathered your comments and screenshot and the Team is looking into it. However, it would be helpful for us to have a bit more information, so we can investigate further.
Could you please all let me know:
. Your Core ID, check here to know how to find it
. What device you're playing on
. What browser you're using
. Confirm you have the latest version of the Game/App

Any additional info or screenshot would help too!

Thanks a lot!

Having checked mine on my phone, I only have 50 too

In the meantime, you don't say which device you use, could you try some troubleshooting please

https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest

https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

Hi @popsicle welcome to the community. I confess I never ever think to check mine but if I tag @QueenMia hopefully she can shed some light on it for us

blaki said:

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

Hi blaki, I am seeing the same thing as well. Mine was a lot higher then I had a lot of problems and had to delete and DL the game 2 more times and now mine are all 50 too, but I did collect 1 of Maggie’s and then it jumped to I THINK to 4500. Not sure at all after I deleted and re-DL it again why it went to 50 but was def glad it jumped high after 1st collection. Good luck bc there seems to be a lot of bugs in this game!

I have the same issue. Contacted them the other day with that and a lot of other issues I've been having, still haven't heard back...

@blaki
I totally understand what your talking about the same thing is also happening to me, but not all is saying 50 they are slowly going up.
At onetime it was Alot Higher.. then something happen and it changed to 50. I was like WTC. 🤔🤔

Dear Queen Mia,
Thank u for your response.
But, unfortinately, that was not helpfull.
I am getting 50 sturdust regardless of how many colour bubbles i collect. When i fulfill requested from the first one level to the levels where i have to collect more and more bubbles i get only 50 stardust. I am attaching u a photo taken in my game and in the game of my friend so that u can see what i am talking about. Thank u a lot for your attention and understanding.

Hello @blaki and welcome to our vibrant Community!

I do not know how your friend is getting 8000 stardust because our highest reward gives 1000. For 500000 color bubbles, the reward is 500. There's probably something wrong with your friends' version but not with yours.

I hope that helps clarify!

If you want some nice goodies in return, you can take part in our special events: Win free bubble witch goodies here and win Gold bars here. Good luck and merry, merry holiday season

Accepted answers

Hi @popsicle welcome to the community. I confess I never ever think to check mine but if I tag @QueenMia hopefully she can shed some light on it for us

Hi everyone and thanks so much for letting us know (and flagging this to me, @Chicken_Slayer

)

I've gathered your comments and screenshot and the Team is looking into it. However, it would be helpful for us to have a bit more information, so we can investigate further.
Could you please all let me know:
. Your Core ID, check here to know how to find it
. What device you're playing on
. What browser you're using
. Confirm you have the latest version of the Game/App

Any additional info or screenshot would help too!

Thanks a lot!

Hi guys

As @Chicken_Slayer said, we did not forget about this! The Studio has just confirmed that a fix is ready and will be added to the V5.3 roll out that should be fully completed by the beginning of next week.

I'll confirm to you once it's all live but be ready to update your game

Thanks for your patience on this, really appreciate! Have a bubblicious weekend and speak next week!

All comments

Hello @blaki and welcome to our vibrant Community!

I do not know how your friend is getting 8000 stardust because our highest reward gives 1000. For 500000 color bubbles, the reward is 500. There's probably something wrong with your friends' version but not with yours.

I hope that helps clarify!

If you want some nice goodies in return, you can take part in our special events: Win free bubble witch goodies here and win Gold bars here. Good luck and merry, merry holiday season

Dear Queen Mia,
Thank u for your response.
But, unfortinately, that was not helpfull.
I am getting 50 sturdust regardless of how many colour bubbles i collect. When i fulfill requested from the first one level to the levels where i have to collect more and more bubbles i get only 50 stardust. I am attaching u a photo taken in my game and in the game of my friend so that u can see what i am talking about. Thank u a lot for your attention and understanding.

@blaki
I totally understand what your talking about the same thing is also happening to me, but not all is saying 50 they are slowly going up.
At onetime it was Alot Higher.. then something happen and it changed to 50. I was like WTC. 🤔🤔

I have the same issue. Contacted them the other day with that and a lot of other issues I've been having, still haven't heard back...

blaki said:

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

Hi blaki, I am seeing the same thing as well. Mine was a lot higher then I had a lot of problems and had to delete and DL the game 2 more times and now mine are all 50 too, but I did collect 1 of Maggie’s and then it jumped to I THINK to 4500. Not sure at all after I deleted and re-DL it again why it went to 50 but was def glad it jumped high after 1st collection. Good luck bc there seems to be a lot of bugs in this game!

Hi @popsicle welcome to the community. I confess I never ever think to check mine but if I tag @QueenMia hopefully she can shed some light on it for us

In the meantime, you don't say which device you use, could you try some troubleshooting please

https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest

https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

Having checked mine on my phone, I only have 50 too

Hi everyone and thanks so much for letting us know (and flagging this to me, @Chicken_Slayer

)

I've gathered your comments and screenshot and the Team is looking into it. However, it would be helpful for us to have a bit more information, so we can investigate further.
Could you please all let me know:
. Your Core ID, check here to know how to find it
. What device you're playing on
. What browser you're using
. Confirm you have the latest version of the Game/App

Any additional info or screenshot would help too!

Thanks a lot!

I can help with this too, this is my ipad with what I assume is the correct dust: v 5.1.6

Image: https://us.v-cdn.net/6030983/uploads/editor/ag/fcaxfati5sbn.jpg

android app version 5.1.7 (Huawei p20 lite)

Image: https://us.v-cdn.net/6030983/uploads/editor/bj/lnyltwxoq9dp.jpg

The android is actually slightly different version to the ipad but I have no update waiting for the ipad, I double checked. However this weekend was the first time I opened it on the phone and both versions update regularly.

Super helpful, indeed, @Chicken_Slayer - Thanks

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

blaki said:

My medals only give me 50 stardust. I have the lastest version of the game and play it only on my phone.
For example, my friend gets 8000 stardust for collecting 500000 color bubbles but my reward is only 50.
Is there any way to fix this bug? It is not fair and it isn't fun or challeging to play and not getting anything in return..

Its been reported to the studio @blaki so hopefully we will have resolution soon. It might be an idea to keep out of that section until its fixed

Same issue
I play with Android
When i m playing in a location without a connexion (White area) and after i return and i have a connexion wi fi or 4g then stardust decrease To 50 instead or 1500.
And no way To have the previous number of stardust.

I Forget
When i m in an area without connexion, the old Nero's quest are available. And there is no icons with medals. When the connexion4g or wifi returns , icons with medals returns too with only amount of 50 stardust. And old nero's quest disappears.

Hi everyone, we're still waiting for an update from the studio, so please don't think its been forgotten

Hi guys

As @Chicken_Slayer said, we did not forget about this! The Studio has just confirmed that a fix is ready and will be added to the V5.3 roll out that should be fully completed by the beginning of next week.

I'll confirm to you once it's all live but be ready to update your game

Thanks for your patience on this, really appreciate! Have a bubblicious weekend and speak next week!

That is awesome @QueenMia thank you so much for telling us

Hi guys, this should all be fixed now if you have updated your game

Could you please confirm that's back to normal?

Thanks and have a bubblicious day you all!

PS: Don't forget to share your lovely companions picture with us for a chance to win 50 Gold Bars. Just here! Good luck

Mine was on one device, will check the other later. Thank you all

**Edit** back to normal everywhere thank you Mia and the studio

Quick Links

Recent Announcements

(Edited by CM: Under Investigation) No extra moves option
Following an update on 27 Feb I no longer get the option to use good bars to buy extra bubbles
(Edited by CM: Under Investigation) Incorrect score in Leo's Cup
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…