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Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)
Answers
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Hi my friend we are aware of the starcats issue it is being worked on ASAP and I am sorry you have had this experience
Unfortunately we can not refund you here in the community you will need to select the contact us tab at the bottom of this page and explain to our customer services they can check your account and reimburse you
First you will receive an automated reply please reply back to this and explain again 💓
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Hi my friend we are aware of the starcats issue it is being worked on ASAP and I am sorry you have had this experience
Unfortunately we can not refund you here in the community you will need to select the contact us tab at the bottom of this page and explain to our customer services they can check your account and reimburse you
First you will receive an automated reply please reply back to this and explain again 💓
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Rewards is empty in Star Cats Season is due to issues. before ended in 5 hours left.
Update Fix Rewards until after Star Cats Season has been ended on Monday. Spellbook Season is next Monday or Halloween Season in October.
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Good morning @PrettyBubbles. I've also experienced issues with this round of the Star Cats. I did not receive the Free boosters & rewards. I contacted the Team via email a few days ago & was compensated for the boosters but their suggestion of logging out or a force stop could result in losing my current level & having to start at level 1. The challenge ended this morning. I finished in the top 5 but I have not received my reward & although this round is finished the icon is still on my screen with finished on it.
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This is a screenshot of my game.
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I also had a play streak of 1850+ consecutive days which I lost approximately 2 weeks ago. I have also contacted the technical team about this issue & again logging out or doing a force stop will result in starting at level 1. As a long time player of BW3 the constant glitches are problematic & extremely frustrating.
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Happy Monday, Witches and Wizards! 🧙♀️✨
The Star Cats season has come to an end, and we want to sincerely apologize to those who experienced issues during the event. While the Studio is still investigating the root cause of the problem, the team is confident that the fix will be included in the game's next update, ensuring your experience in the next season goes as smoothly as possible.
If you were affected by this issue, please reach out to our team through the Contact Us form in the game. To help us assist you quickly, kindly select the correct topic when submitting your contact form.
For those having trouble claiming Gold Bars, you can claim your rewards by reopening the game and getting the pop-up that states the event has finished. Despite the visual glitch, the rewards will be correctly granted.
Thank you so much for your continued patience and understanding. Your enjoyment means the world to us, and we’re working hard to ensure you have the best gaming experience! 🌟
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Hi my friends sorry you have experienced this issue
Unfortunately we can not process refunds here in the community
Please select the contact us tab at the bottom of this page and explain to our customer services they can check your payments and reimburse you
First you will receive an automated reply please reply back to this explaining once more 💓
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I've been stuck here for hours, I can't claim a bonus, and this season won't go by, no matter how hard I try, it just doesn't work.
I feel like it's a curse
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I’m so sorry to hear about this 😓 Please try reopening the game to get the "event finished" pop-up. After clicking on it, you should be able to claim the rewards.
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