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Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)
Answers
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@Snow_Rider ๐
There's no way to claim the rewards because when you click on 'finished' it takes you to the league table, then changes page to the rewards - an empty page like everyone has been posting screenshots of, like mine in the first post of this thread, meaning there's nothing to claim ยฏ\_(ใ)_/ยฏ
We've been on a wild goose chase the last few days, what with customer service ignoring the questions and just sending generic "ask the community" emails, even though they know it's a technical issue.
So yes, now i'm stuck with it on the screen, and it won't clear no matter what i do ๐คฆโโ๏ธ
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I tried again and again but it's no use I don't want the reward but at least the season goes
Okay okay ๐ค
I'll try again I'll try closing the game and opening it again hopefully the event will go away
Thanks for your concern. I hope it works out this time.
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Reached out to contact us cause now the season ndd and didn't get any of the rewards I leveled up to.
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i just finished the last game. The problem is the rewards screen was blank (see attachment). It was that way the entire game I paid the $4.99 to unlock the Royal Pass thinking maybe that would bring up the rewards. The screen remained the same. Iโm out $4.99 and no rewards any answers?
Debbie Cleveland
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*Edited by CM:โ๏ธ Thatโs too much personal information. For your own safety and protection, do not share your email address - Ourย House Rules
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every time this happens to me I restart my game wait a few minutes and everything is there if not I write them and it gets fixed
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i restarted the game several times and no change. Guess i didnโt pay attention here. Thought I was contacting the support staff
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I am sorry to hear that my friend
What was reason they gave for not compensating you ๐
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Hi my friend sorry to hear you have had this issue
We are aware of this and our studio will hopefully have a fix in place ready for the next round
Regarding your purchase please select the contact us tab at the bottom of this page and explain to our customer services as they will check your payment and reimburse you
First you will receive an automated reply please reply back to this and explain once more ๐
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I too am having this problem an just keep getting the same emails from their customer service team
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Good morning @PrettyBubbles. The Star Cats competition ended yesterday. Ihad issues with collecting rewards from the beginning & I could not collect my 4th place reward yesterday morning. I contacted the support desk several days ago but unfortunately none of their suggestions have worked & now I am unable to contact them. Wondering if you have any suggestions as to how I can contact them? Thanks ๐
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