Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)

PD987 · September 16

https://community.king.com/en/bubble-witch-saga/discussion/comment/3156108#Comment_3156108

There's no way to claim the rewards because when you click on 'finished' it takes you to the league table, then changes page to the rewards - an empty page like everyone has been posting screenshots of, like mine in the first post of this thread, meaning there's nothing to claim ¯\_(ツ)_/¯

We've been on a wild goose chase the last few days, what with customer service ignoring the questions and just sending generic "ask the community" emails, even though they know it's a technical issue.

So yes, now i'm stuck with it on the screen, and it won't clear no matter what i do 🤦‍♂️

Amoonmoon · September 16

https://community.king.com/en/bubble-witch-saga/discussion/comment/3156108#Comment_3156108

I tried again and again but it's no use I don't want the reward but at least the season goes

Okay okay 🤗

I'll try again I'll try closing the game and opening it again hopefully the event will go away

Thanks for your concern. I hope it works out this time.

rsong426 · September 16

https://community.king.com/en/bubble-witch-saga/discussion/comment/3153310#Comment_3153310

Reached out to contact us cause now the season ndd and didn't get any of the rewards I leveled up to.

DebCleveland · September 16

i just finished the last game. The problem is the rewards screen was blank (see attachment). It was that way the entire game I paid the $4.99 to unlock the Royal Pass thinking maybe that would bring up the rewards. The screen remained the same. I’m out $4.99 and no rewards any answers?

Debbie Cleveland

…

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

IMG_2332.png

haroldhosten32 · September 17

every time this happens to me I restart my game wait a few minutes and everything is there if not I write them and it gets fixed

DebCleveland · September 17

i restarted the game several times and no change. Guess i didn’t pay attention here. Thought I was contacting the support staff

PrettyBubbles · September 17

https://community.king.com/en/bubble-witch-saga/discussion/comment/3156224#Comment_3156224

I am sorry to hear that my friend

What was reason they gave for not compensating you 💓

PrettyBubbles · September 17

Hi my friend sorry to hear you have had this issue

We are aware of this and our studio will hopefully have a fix in place ready for the next round

Regarding your purchase please select the contact us tab at the bottom of this page and explain to our customer services as they will check your payment and reimburse you

First you will receive an automated reply please reply back to this and explain once more 💓

Helenf2315 · September 17

I too am having this problem an just keep getting the same emails from their customer service team

Screenshot_20240916_210155_Bubble Witch Saga 3.jpg

MicheleHogg · September 17

Good morning @PrettyBubbles. The Star Cats competition ended yesterday. Ihad issues with collecting rewards from the beginning & I could not collect my 4th place reward yesterday morning. I contacted the support desk several days ago but unfortunately none of their suggestions have worked & now I am unable to contact them. Wondering if you have any suggestions as to how I can contact them? Thanks 🙂

Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)

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