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Issue with collecting rewards in latest Star Cats Games
margretdzn
Posts: 78
Level 3
in Support
Another issue for me in the current games! I can't advance in my free rewards from level 1 to level 2.
I've won 4 times to complete level 2 and all it does is go thru the motions of 3 amulets and then does nothing, stays on level 1reward.
please advise,
0
Answers
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Hello @margretdzn Welcome to King Community. Sorry to hear about issues and hoping to get it resolved soon. Thanks
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Hi my friend sorry to hear that
We have produced a fix for the event
before I raise it please try the following
Check you have no pending updates
Clear the game cache from your device settings menu
Android
Select apps then select bw3 then select Storage
IPhone
Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.
Then close everything down and leave your device off for a moment or two let's see if this resets it for you
Please let me know how you get on π
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it's happening with my Windows 11 laptop, sorry should have said.
I just tried playing on my Android phone and its not happening on the phone. On phone it let me collect rewards up to level 6,
what should I do, as I play mostly on laptop?
please advise,
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Can you please try updating your pc and/or changing your browser π
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I can't change browser, there is no browser, it's an app that opens in its own window. there was a "repair" available without deleting data, tried that, still stuck on level 2 of free rewards, while on level 5 of rewards on my phone.
please advise. don't want to lose all my current rewards in the game by deleting my data. I have 25, 26, 35, 7, 6, 1 across the bottom.
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What is the app you play the game through π
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On my Android phone, app is working correctly, I got app from Google Play store.
On my Windows 11 laptop, app is not working correctly as described, I got app from Windows Store.
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I will ask our cm if she is aware of Windows issue with this event π
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thx. again, I have used to repair/reset option which didn't fix, reluctant to use more drastic repair of clearing data and losing all my rewards
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Hi my friend can you please try following the stepsΒ here and let me know how you get on π
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