Bubble Witch Saga 3

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Bubble Witch Saga 3

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Issue with collecting rewards in latest Star Cats Games

Another issue for me in the current games! I can't advance in my free rewards from level 1 to level 2.

I've won 4 times to complete level 2 and all it does is go thru the motions of 3 amulets and then does nothing, stays on level 1reward.

please advise,

Accepted answers

All comments

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3183691#Comment_3183691

Hi my friend we would never ignore you

Our cm replied to you above did you follow her advise 💓

margretdzn

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164391#Comment_3164391

10/27/24 no one EVER contacted me about help with my game! I played 4 rounds of those games and I never could collect above level 3 in the rewards! You said someone would contact me. NO ONE EVER CONTACTED ME.! Thanks a lot for ignoring my issue!!! For all the years I've been playing and putting money into this game I can't believe you just blew me off.

Snow_Rider

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164447#Comment_3164447

Oh, that sounds really frustrating! 😓 The Studio recently fixed the issue, so Star Cats Season should be working as expected now. Are you experiencing the lagging issue in the game, or just during Star Cats Season? It’d be super helpful if you could contact Player Support and send them a screen recording. Unfortunately, it's impossible to upload videos in the community, so contacting Player Support directly is the best approach. The team will make sure you get the help you need!

margretdzn

nope, still doing same, have to close out of game and reopen again to continue after playing level.

margretdzn

the game is getting worse on my laptop. Playing this morning and when I finish a round, the screen just stays there, won't advance to replay level, won't advance at all. Even if I don't win, screen just stays there, I have to close out of game and restart game to play level again.

I just restarted my computer and was able to play level over again. ???

Please advise….

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164391#Comment_3164391

Hi my friend I haven't forgotten I am still awaiting further feedback

I will send a reminder 💓

margretdzn

is someone going to help me with my game? still broken. haven't heard from support. can't play on my Windows 11?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3162885#Comment_3162885

Thank you for trying my friend I will pass it over to our cm 💓

margretdzn

Just saw your reply. I followed the steps you suggested. Game is still same, hung up on free pass rewards . I'm frustrated right now as I play game every day on my laptop! I did notice on this game, the only game I play, when I checked for updates it said game was modified Sept 23, the day when this happened and then I contacted you Sept 24. Please fix.

Please advise.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161672#Comment_3161672

Hi my friend can you please try following the steps here and let me know how you get on 💓

margretdzn

thx. again, I have used to repair/reset option which didn't fix, reluctant to use more drastic repair of clearing data and losing all my rewards

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161635#Comment_3161635

I will ask our cm if she is aware of Windows issue with this event 💓

margretdzn

On my Android phone, app is working correctly, I got app from Google Play store.

On my Windows 11 laptop, app is not working correctly as described, I got app from Windows Store.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161535#Comment_3161535

What is the app you play the game through 💓

margretdzn

I can't change browser, there is no browser, it's an app that opens in its own window. there was a "repair" available without deleting data, tried that, still stuck on level 2 of free rewards, while on level 5 of rewards on my phone.

please advise. don't want to lose all my current rewards in the game by deleting my data. I have 25, 26, 35, 7, 6, 1 across the bottom.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161499#Comment_3161499

Can you please try updating your pc and/or changing your browser 💓

margretdzn

it's happening with my Windows 11 laptop, sorry should have said.

I just tried playing on my Android phone and its not happening on the phone. On phone it let me collect rewards up to level 6,

what should I do, as I play mostly on laptop?

please advise,

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hi my friend sorry to hear that

We have produced a fix for the event

before I raise it please try the following

Check you have no pending updates

Clear the game cache from your device settings menu

Android

Select apps then select bw3 then select Storage

IPhone

Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.

Then close everything down and leave your device off for a moment or two let's see if this resets it for you

Please let me know how you get on 💓

BossKing

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hello @margretdzn Welcome to King Community. Sorry to hear about issues and hoping to get it resolved soon. Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

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BossKing

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hello @margretdzn Welcome to King Community. Sorry to hear about issues and hoping to get it resolved soon. Thanks

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hi my friend sorry to hear that

We have produced a fix for the event

before I raise it please try the following

Check you have no pending updates

Clear the game cache from your device settings menu

Android

Select apps then select bw3 then select Storage

IPhone

Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.

Then close everything down and leave your device off for a moment or two let's see if this resets it for you

Please let me know how you get on 💓

margretdzn

it's happening with my Windows 11 laptop, sorry should have said.

I just tried playing on my Android phone and its not happening on the phone. On phone it let me collect rewards up to level 6,

what should I do, as I play mostly on laptop?

please advise,

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161499#Comment_3161499

Can you please try updating your pc and/or changing your browser 💓

margretdzn

please advise. don't want to lose all my current rewards in the game by deleting my data. I have 25, 26, 35, 7, 6, 1 across the bottom.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161535#Comment_3161535

What is the app you play the game through 💓

margretdzn

On my Android phone, app is working correctly, I got app from Google Play store.

On my Windows 11 laptop, app is not working correctly as described, I got app from Windows Store.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161635#Comment_3161635

I will ask our cm if she is aware of Windows issue with this event 💓

margretdzn

thx. again, I have used to repair/reset option which didn't fix, reluctant to use more drastic repair of clearing data and losing all my rewards

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161672#Comment_3161672

Hi my friend can you please try following the steps here and let me know how you get on 💓

margretdzn

Please advise.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3162885#Comment_3162885

Thank you for trying my friend I will pass it over to our cm 💓

margretdzn

is someone going to help me with my game? still broken. haven't heard from support. can't play on my Windows 11?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164391#Comment_3164391

Hi my friend I haven't forgotten I am still awaiting further feedback

I will send a reminder 💓

margretdzn

I just restarted my computer and was able to play level over again. ???

Please advise….

margretdzn

nope, still doing same, have to close out of game and reopen again to continue after playing level.

Snow_Rider

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164447#Comment_3164447

margretdzn

https://community.king.com/en/bubble-witch-saga/discussion/comment/3164391#Comment_3164391

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3183691#Comment_3183691

Hi my friend we would never ignore you

Our cm replied to you above did you follow her advise 💓

Welcome! 👋

New here? Sign in or create an account to join the fun.

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