Issue with collecting rewards in latest Star Cats Games

margretdzn · September 24

Another issue for me in the current games! I can't advance in my free rewards from level 1 to level 2.

I've won 4 times to complete level 2 and all it does is go thru the motions of 3 amulets and then does nothing, stays on level 1reward.

please advise,

King3107 · September 25

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hello @margretdzn Welcome to King Community. Sorry to hear about issues and hoping to get it resolved soon. Thanks

PrettyBubbles · September 25

https://community.king.com/en/bubble-witch-saga/discussion/469360/issue-with-collecting-rewards-in-latest-star-cats-games

Hi my friend sorry to hear that

We have produced a fix for the event

before I raise it please try the following

Check you have no pending updates

Clear the game cache from your device settings menu

Android

Select apps then select bw3 then select Storage

IPhone

Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.

Then close everything down and leave your device off for a moment or two let's see if this resets it for you

Please let me know how you get on 💓

margretdzn · September 25

it's happening with my Windows 11 laptop, sorry should have said.

I just tried playing on my Android phone and its not happening on the phone. On phone it let me collect rewards up to level 6,

what should I do, as I play mostly on laptop?

please advise,

PrettyBubbles · September 25

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161499#Comment_3161499

Can you please try updating your pc and/or changing your browser 💓

margretdzn · September 25

I can't change browser, there is no browser, it's an app that opens in its own window. there was a "repair" available without deleting data, tried that, still stuck on level 2 of free rewards, while on level 5 of rewards on my phone.

please advise. don't want to lose all my current rewards in the game by deleting my data. I have 25, 26, 35, 7, 6, 1 across the bottom.

PrettyBubbles · September 25

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161535#Comment_3161535

What is the app you play the game through 💓

margretdzn · September 25

On my Android phone, app is working correctly, I got app from Google Play store.

On my Windows 11 laptop, app is not working correctly as described, I got app from Windows Store.

PrettyBubbles · September 25

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161635#Comment_3161635

I will ask our cm if she is aware of Windows issue with this event 💓

margretdzn · September 25

thx. again, I have used to repair/reset option which didn't fix, reluctant to use more drastic repair of clearing data and losing all my rewards

PrettyBubbles · September 26

https://community.king.com/en/bubble-witch-saga/discussion/comment/3161672#Comment_3161672

Hi my friend can you please try following the steps here and let me know how you get on 💓

Issue with collecting rewards in latest Star Cats Games

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