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No Longer Receiving Revamp Rewards Chests
Rovinglion
Posts: 6
Level 2
in Support
Whenever I complete a revamp of Stella’s home, I see the 3 bars marking my progress. I ***used*** to get a rewards chest after filling in all three bars. Now the bars just lose their colors and reset back to empty. No chest has appeared for a while now. 
I think I’ve missed out on approximately 7-10 rewards chests. Is there a way for someone to look into my account and verify the exact number of chests I’ve missed? And how do I get those rewards chests to appear again? Please advise.
I play the game with IOS version 12.2 on a 5th generation iPad. Thank you!
I think I’ve missed out on approximately 7-10 rewards chests. Is there a way for someone to look into my account and verify the exact number of chests I’ve missed? And how do I get those rewards chests to appear again? Please advise.
I play the game with IOS version 12.2 on a 5th generation iPad. Thank you!
Best Answer
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Hello @Rovinglion and thanks so much for all the details!
We've tested it and it works just fine and there's no report from other players... So let's look into it together
I've added Star Dust to your game for you to try. Could you please update the house with it and let us know what happens with the Chest then? It would be awesome if you could record your screen for us to see - Here's some help with the recording https://support.apple.com/en-us/HT207935
Thanks a lot!
Answers
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Hey there @Rovinglion and warm welcome to the Community!
You might have reached the end of the Stella's house upgrade. Would you be able to share a screenshot of the house, please? That'd be most helpful for us to look into it. And also, we'd need your Game ID - Help is here if you need to know where to find it.
In the meantime, don't miss your chance to win 50 gold bars in our Spring Contest, just here. Good luck
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Hello @Rovinglion and thanks so much for all the details!
We've tested it and it works just fine and there's no report from other players... So let's look into it together
I've added Star Dust to your game for you to try. Could you please update the house with it and let us know what happens with the Chest then? It would be awesome if you could record your screen for us to see - Here's some help with the recording https://support.apple.com/en-us/HT207935
Thanks a lot!
