Check out the main questions around Candy Crush Friends here

ALL YOU NEED TO KNOW to fix bugs and answer your questions! READ before posting!

QueenMiaQueenMia Posts: 3,670 Community Manager
edited May 23 in Support
Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you:

Let's start by a useful tip: What's my game ID and how to find it

Known issues and main questions

. Why can't I play on Facebook

Moving your progress onto a new device here

. Problem with your purchase? Check here
. You lost your progress? Check here
. Lost your boosters or Gold Bars? Check here

. Did you complete a level but the game is not progressing?
The game does not progress even though you completed a level? The only way for you is to re-install. Check here for more info.

. Want to know how the Purple Jam works? Check here for more info.

> Need help with a level? Check our Level Help & Tips section!

Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)

Some help if your game is not working

Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!

Also, help us help you and submit your ideas here!

Welcome to the King Community!
Check our Discussions Section to find out how to win Gold, Boosters or goodies!

Beat my score at Candy Friends and win Free boosters - Here
Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
Let us know what's your fav place to play your fav Bubble game and win Gold - here
BW3 - Beat my score and get Free boosters - Here

This discussion has been closed.

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