Candy Crush Friends Saga

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Candy Crush Friends Saga

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Off-topic

My games won’t connect to the internet

punkrockma

For the last couple of days I can’t connect to the internet

Accepted answers

QueenMia

Hi @punkrockma - Could you please confirm you have tried all the steps below? If closing and restarting did not work, please delete then re-install the games. Just remember to make a screenshot of your boosters beforehand.

Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app - check out the handy video at the end of this article!
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.

Thanks!

All comments

hthrkim

I have not been able to connect to either Facebook or the kingdom from my candy crush for the last few weeks. I keep hoping it'll fix itself. I am able to connect on candy crush friends. Help.

eldene

Punkrockma @jan2. I’ve had that same message on my iPhone for a week now. Just forced close (I think) nothing changed

QueenMia

Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app - check out the handy video at the end of this article!
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.

Thanks!

punkrockma

I have tried everything you have suggested, still cannot connect! I do no have Facebook, I only play through email. Something changed when I made a purchase...

QueenMia

Hello

I meant close the App as shut down the App (not log out nor delete, simply force close it) and then restart your device. That should help.

punkrockma

It won’t allow me to log off without internet!

Image: https://us.v-cdn.net/6030983/uploads/editor/b8/kv0mmilxbix3.jpg

QueenMia

Hi @punkrockma - It seems that there's some issues going on and off. Please force close the App and restart your device and that should work. I've just tried and that solved the problem.

Thanks!

punkrockma

On my candy crush saga, candy crush jelly & candy crush soda, they won’t connect to the internet, no picture, no daily spin, basically since I made a purchase... these games are played on an iPad 2 mini that has not changed. Nothing needs updating that is done automatically... the games still play but again they play the same way as if I am at the cottage where there isn’t internet...

QueenMia

Hey @punkrockma and welcome to the Community!

Can you please confirm what game you are referring to and what device/platform you're using? Please follow the steps from "The game is not working" section here and check in our FAQ for troubleshooting depending on the device you're using.

Usually, clearing cache and cookies and update the game help resolve the problem.

Let us know how it goes!

@Eva1971 - I'm sorry but we only speak in English in here so everyone can understand and be understood

If you're having issue with the game Bubble Witch 3, please let us know in English here.

Thanks!

Happy New Year to you both

Eva1971

A mi hace meses que no se me conecta. He perdido las burbujas acumuladas ...

(EDIT: Unsupported language)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenMia

Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app - check out the handy video at the end of this article!
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.

Thanks!

All comments

Eva1971

A mi hace meses que no se me conecta. He perdido las burbujas acumuladas ...

(EDIT: Unsupported language)

QueenMia

If you're having issue with the game Bubble Witch 3, please let us know in English here.

Thanks!

Happy New Year to you both

punkrockma

QueenMia

Hi @punkrockma - It seems that there's some issues going on and off. Please force close the App and restart your device and that should work. I've just tried and that solved the problem.

Thanks!

punkrockma

It won’t allow me to log off without internet!

QueenMia

Hello

I meant close the App as shut down the App (not log out nor delete, simply force close it) and then restart your device. That should help.

punkrockma

I have tried everything you have suggested, still cannot connect! I do no have Facebook, I only play through email. Something changed when I made a purchase...

QueenMia

Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app - check out the handy video at the end of this article!
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.

Thanks!

eldene

Punkrockma @jan2. I’ve had that same message on my iPhone for a week now. Just forced close (I think) nothing changed

hthrkim

I have not been able to connect to either Facebook or the kingdom from my candy crush for the last few weeks. I keep hoping it'll fix itself. I am able to connect on candy crush friends. Help.

New to this game
Hey im new to this game, any other content creators have any advice?
How to add someone
how do I add friends
Connecting and making new friends
Candy crush friends, please I'm new and I will like to know if I can connect with people easily here about the game and exchange contact info later as time goes on
Ads are unuseful ads are a thing what need eliminated.
Eliminate ads block all ads
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Candy crush saga

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Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of January 27, the latest level available is 9220. Enjoy the new content and have a sugar-crushing day! 🍭