Can't connect King account with Facebook?

MandrewTheMage

I have a king account with some progress and I want to connect to Facebook to play with my friends. I couldn't find a way to connect my account or transfer my progress, and when logging in to Facebook, I start back at level 1. Is there a way I can sync my accounts or transfer progress to my Facebook account?

QueenMia

Hey @MandrewTheMage - Sorry, should have mentioned that!

If you're on desktop, go to https://king.com/games (Games tab) and you'll see the log in on the top right corner.
If you're on mobile, you need to use the site as "desktop mode" as the mobile version does not have the login but only download option.

I hope that helps! 

Joseph45

Welcome @MandrewTheMage to our sweet and amazing community! Here are some links you can try that might help. Please make sure to read and follow all instructions described in the links below. Let me know how this goes. 
https://community.king.com/en/candy-crush-friends-saga/discussion/247368/can-i-move-my-game-progress-onto-a-new-device#latest

https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact

MandrewTheMage

My problem is that I want the progress of my King account on my Facebook account so that I can play with my Facebook friends. I don't have a new device or a lost save.

Joseph45

Ok @MandrewTheMage! I will forward this to a manager to see if better assistance can be provided! Have a great rest of your day! 

MandrewTheMage

Thanks, you too.

QueenMia

Hey there @MandrewTheMage and welcome to our vibrant Community Thanks for flagging this to me, @Joseph45

@MandrewTheMage - Here are the steps to sync your Kingdom account to your Facebook, it only takes 2 minutes but let me know if that does not work

Happy Crushing and keep an eye on here as there will be some sweet surprises coming this week :Star: 

MandrewTheMage

Thanks for responding @QueenMia. I can't find where to log in on the king.com website. 🤔

QueenMia

Hey @MandrewTheMage - Sorry, should have mentioned that!

If you're on desktop, go to https://king.com/games (Games tab) and you'll see the log in on the top right corner.
If you're on mobile, you need to use the site as "desktop mode" as the mobile version does not have the login but only download option.

I hope that helps! 

MandrewTheMage

Ok that worked! Thanks for the help @Joseph45 and @QueenMia!

QueenMia

MandrewTheMage said:

Ok that worked! Thanks for the help @Joseph45 and @QueenMia!

You're more than welcome @MandrewTheMage That's what the Community is for! Keep an eye around here as there will be some very sweet treats coming soon...