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Log on to profile on app
I have an android. I was kicked out of my profile. My levels are still there but it is not recognizing me in the profile it says sign in. I can sign into King community with not problem. When I try to sign in on my app..... I get a red drop-down at the top stating connection error - try again later. This has went on for hours. Can anyone help me please. My cookies are turned on and I cleared cookies and cache? Hellllpppp!
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Best Answers
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Hello @TrenaDean! I’ve post a link below leading to an article that may help to solve your issue. Just make sure that you read and follow all instructions necessary to get your issue resolved. Let me know how this goes!
https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest
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Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!6
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I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!1
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Hi @TrenaDean - as long as you log back in to your profile, you should get all your costumes back. So no worries on that but you said you lost your Valentines costumes or?5
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Hey @TrenaDean - Can you please post the screenshots here and give me your core Id? Thanks!5
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Allright!! Got it! Since it's weekend, I can't promise it will be re-added before Monday but I've passed on the message!
Thanks for your patience and enjoy the crushing!! 🍭5 -
Hello @TrenaDean, I hope you're getting ready for the weekend
The Team just confirmed to me that your characters should be back to your game now... Please let me know if there's still anyone missing!
Happy crushing 5 -
Hello @TrenaDean, you're very welcome!! Just realised I "informed" you this morning but never posted my reply... Sorry 😅
Very happy you got the boys back to your scrapbook!! Have a lovely weekend 🤩
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Answers
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Hello @TrenaDean! I’ve post a link below leading to an article that may help to solve your issue. Just make sure that you read and follow all instructions necessary to get your issue resolved. Let me know how this goes!
https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest
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@Joseph45 I tried all of that. Still does not let me log in to profile. I have one last question.... How can know that my progress is saved in Kingdom. When I try to go there and log in to Friends in King.com it redirects me to the play store and then tells me to open the same app I'm trying log into. How do I know if my progress is saved, If I can only log into community and King.com.0
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Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!6
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Ok @Joseph45 : here's what I do know. I used an old phone of mines. I connected to my current phone hot spot. I installed Candy crush friends and clicked profile the same way and logged in. My game came up and I could see daily rewards again starting at day 1 ( ok that fine) I only lost 2 progression stages.
My question is since I can log on on a different device. Do you have any idea what system setting I may inadvertently changed that affects my "Friends Profile log in " but not King Community?0 -
I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!1
