Candy Crush Friends Saga

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Candy Crush Friends Saga

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Latest news about Candy Crush Friends Saga
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Ideas
Help us make the game even sweeter!
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Help for tricky levels!

Log on to profile on app

I have an android. I was kicked out of my profile. My levels are still there but it is not recognizing me in the profile it says sign in. I can sign into King community with not problem. When I try to sign in on my app..... I get a red drop-down at the top stating connection error - try again later. This has went on for hours. Can anyone help me please. My cookies are turned on and I cleared cookies and cache? Hellllpppp!

Accepted answers

Hello @TrenaDean, you're very welcome!! Just realised I "informed" you this morning but never posted my reply... Sorry 😅

Very happy you got the boys back to your scrapbook!! Have a lovely weekend 🤩

Image: https://us.v-cdn.net/6030983/uploads/editor/cz/flnefggv6vsu.png

Hello @TrenaDean, I hope you're getting ready for the weekend

The Team just confirmed to me that your characters should be back to your game now... Please let me know if there's still anyone missing!

Happy crushing

Allright!! Got it! Since it's weekend, I can't promise it will be re-added before Monday but I've passed on the message!

Thanks for your patience and enjoy the crushing!! 🍭

Hey @TrenaDean - Can you please post the screenshots here and give me your core Id? Thanks!

Hi @TrenaDean - as long as you log back in to your profile, you should get all your costumes back. So no worries on that but you said you lost your Valentines costumes or?

I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!

Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!

Hello @TrenaDean! I’ve post a link below leading to an article that may help to solve your issue. Just make sure that you read and follow all instructions necessary to get your issue resolved. Let me know how this goes!
https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

All comments

Hello @TrenaDean, you're very welcome!! Just realised I "informed" you this morning but never posted my reply... Sorry 😅

Very happy you got the boys back to your scrapbook!! Have a lovely weekend 🤩

Image: https://us.v-cdn.net/6030983/uploads/editor/cz/flnefggv6vsu.png

Thank you so much. I got my Valentine's Costume.🤗🤗🤗

Hello @TrenaDean, I hope you're getting ready for the weekend

The Team just confirmed to me that your characters should be back to your game now... Please let me know if there's still anyone missing!

Happy crushing

Allright!! Got it! Since it's weekend, I can't promise it will be re-added before Monday but I've passed on the message!

Thanks for your patience and enjoy the crushing!! 🍭

@QueenMia - No I never made to the star chaser. Immediately after getting my Valentine day suit, I made a comment in the community about Tiffi and her funny remarks and went back to play and it kicked me back to the main screen and I
Played 2 and completed 2 more levels to see what would happen and I realized It was an issue. 🙂 And yes it's the Werewolf Lol I could not think of the correct description. 😂😂 I will start back playing and keep an eye out for the costumes Thanks.

@TrenaDean - Thanks a lot for the info! We cannot see the second Valentines costume though, did you unlock it? Do you still see the Star Chaser event in your game?

Also, for the growling brown yeti, are you referring to the werewolf yeti? I would think so but just to make sure

Once it's confirmed, it might take a few days but we should be able to add it back to your game.

Thanks and have the sweetest weekend!

@QueenMia : FYI if it help Technical support team any. The Glitch happened immediately after I completed the Valentine level it sent me back to the main screen and I never got the 2nd quest. That is when I noticed the Glitch because my daily prizes and other stuff was missing. Thank again.

TrenaDean said:

@Joseph45

I copied the previous snap shot post. I sent to Jason.

The top 23 Is what Im showing now after I reinstalled.... The bottom 29 was what I had before I uninstalled the original App.

I have not played any levels since I reinstalled. Was waiting to hear back.
Thanks again.

8717 00 3870 .ID 🤗🤗🤗

Hey @TrenaDean - Can you please post the screenshots here and give me your core Id? Thanks!

@QueenMia
I can take another Picture if you need to see the missing Yetis. They were chopped off the screenshot a little bit. You can only see the bottom of them but I can resend.

@QueenMia I did log back in before I deleted it I had 29 costumes including the Valentine Costume & the Brown/Growling-Howling Yeti & Rainbow Yeti Disappeared I took a screen shot of the Difference after reloading. Thanks !

Hi @TrenaDean - as long as you log back in to your profile, you should get all your costumes back. So no worries on that but you said you lost your Valentines costumes or?

Image: https://us.v-cdn.net/6030983/uploads/editor/8p/sbaxl0sopv37.png

@Joseph45

@Joseph45 Thank you again. FYI I have deleted and reinstalled. I am sending the screen shot of the last Three costumes I lost. ( I think scrolled up a little to far on the one that states 29 coatumes , my last brown Yeti is in the top right corner

I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!

I also lost my valentine costume and 2 otherother I logged in . Want to try to save them before I have to delete and reinstall. @QueenMia if I take a screenshot of my costumes before I reinstall, can those be added back to my costumes? (Please?)

Ok @Joseph45 : here's what I do know. I used an old phone of mines. I connected to my current phone hot spot. I installed Candy crush friends and clicked profile the same way and logged in. My game came up and I could see daily rewards again starting at day 1 ( ok that fine) I only lost 2 progression stages.

My question is since I can log on on a different device. Do you have any idea what system setting I may inadvertently changed that affects my "Friends Profile log in " but not King Community?

@Joseph45 yes I tried that at least 20 times. I'm going to clear cookies and cache again turn off my phone overnight and🙏.
I will let you know tomorrow. I'm on the east coast U.S time zone. Thank for your time and insight !

Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!

@Joseph45 I tried all of that. Still does not let me log in to profile. I have one last question.... How can know that my progress is saved in Kingdom. When I try to go there and log in to Friends in King.com it redirects me to the play store and then tells me to open the same app I'm trying log into. How do I know if my progress is saved, If I can only log into community and King.com.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hello @TrenaDean! I’ve post a link below leading to an article that may help to solve your issue. Just make sure that you read and follow all instructions necessary to get your issue resolved. Let me know how this goes!
https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!

I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!

Hi @TrenaDean - as long as you log back in to your profile, you should get all your costumes back. So no worries on that but you said you lost your Valentines costumes or?

Hey @TrenaDean - Can you please post the screenshots here and give me your core Id? Thanks!

Allright!! Got it! Since it's weekend, I can't promise it will be re-added before Monday but I've passed on the message!

Thanks for your patience and enjoy the crushing!! 🍭

Hello @TrenaDean, I hope you're getting ready for the weekend

The Team just confirmed to me that your characters should be back to your game now... Please let me know if there's still anyone missing!

Happy crushing

Hello @TrenaDean, you're very welcome!! Just realised I "informed" you this morning but never posted my reply... Sorry 😅

Very happy you got the boys back to your scrapbook!! Have a lovely weekend 🤩

Image: https://us.v-cdn.net/6030983/uploads/editor/cz/flnefggv6vsu.png

All comments

Hello @TrenaDean! I’ve post a link below leading to an article that may help to solve your issue. Just make sure that you read and follow all instructions necessary to get your issue resolved. Let me know how this goes!
https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

@Joseph45 thank you so much. I will read it thoroughly and then follow the steps. I was really on a roll. I don't want to lose progress. I will let you know how it goes. It has happened in soda and friends. 😑😣😫😓

@Joseph45 I tried all of that. Still does not let me log in to profile. I have one last question.... How can know that my progress is saved in Kingdom. When I try to go there and log in to Friends in King.com it redirects me to the play store and then tells me to open the same app I'm trying log into. How do I know if my progress is saved, If I can only log into community and King.com.

Ok then @TrenaDean! Here is something else you can try that worked for me when I was having a similar issue: Try resetting your password. To do this, go into your settings menu and click on “Profile.” Go to “Account Seetings” (or something of the like). When prompted for a password, click on the “Forgot Password” link. Then go into your email and check your spam folder and mark the message as “not spam.” Go into the folder where the message reappeared, open the message, and click on the link to reset your password. Follow all instructions from there to create and set your new password. Then try logging into your account with the new password. To answer your question about how to know if your game is saved, if you have created an account within the game via the Kingdom already, then your game is considered “saved.” Your progress is therefore synced onto that account. Let me know if you have any other questions, and let me know how resetting your password goes!

@Joseph45 yes I tried that at least 20 times. I'm going to clear cookies and cache again turn off my phone overnight and🙏.
I will let you know tomorrow. I'm on the east coast U.S time zone. Thank for your time and insight !

Ok @Joseph45 : here's what I do know. I used an old phone of mines. I connected to my current phone hot spot. I installed Candy crush friends and clicked profile the same way and logged in. My game came up and I could see daily rewards again starting at day 1 ( ok that fine) I only lost 2 progression stages.

My question is since I can log on on a different device. Do you have any idea what system setting I may inadvertently changed that affects my "Friends Profile log in " but not King Community?

I also lost my valentine costume and 2 otherother I logged in . Want to try to save them before I have to delete and reinstall. @QueenMia if I take a screenshot of my costumes before I reinstall, can those be added back to my costumes? (Please?)

I will go and report this a manager to see if a resolution can be reached ASAP! Just hang in there!

@Joseph45 Thank you again. FYI I have deleted and reinstalled. I am sending the screen shot of the last Three costumes I lost. ( I think scrolled up a little to far on the one that states 29 coatumes , my last brown Yeti is in the top right corner

Image: https://us.v-cdn.net/6030983/uploads/editor/8p/sbaxl0sopv37.png

@Joseph45

Hi @TrenaDean - as long as you log back in to your profile, you should get all your costumes back. So no worries on that but you said you lost your Valentines costumes or?

@QueenMia I did log back in before I deleted it I had 29 costumes including the Valentine Costume & the Brown/Growling-Howling Yeti & Rainbow Yeti Disappeared I took a screen shot of the Difference after reloading. Thanks !

@QueenMia
I can take another Picture if you need to see the missing Yetis. They were chopped off the screenshot a little bit. You can only see the bottom of them but I can resend.

Hey @TrenaDean - Can you please post the screenshots here and give me your core Id? Thanks!

TrenaDean said:

@Joseph45

I copied the previous snap shot post. I sent to Jason.

The top 23 Is what Im showing now after I reinstalled.... The bottom 29 was what I had before I uninstalled the original App.

I have not played any levels since I reinstalled. Was waiting to hear back.
Thanks again.

8717 00 3870 .ID 🤗🤗🤗

@QueenMia : FYI if it help Technical support team any. The Glitch happened immediately after I completed the Valentine level it sent me back to the main screen and I never got the 2nd quest. That is when I noticed the Glitch because my daily prizes and other stuff was missing. Thank again.

@TrenaDean - Thanks a lot for the info! We cannot see the second Valentines costume though, did you unlock it? Do you still see the Star Chaser event in your game?

Also, for the growling brown yeti, are you referring to the werewolf yeti? I would think so but just to make sure

Once it's confirmed, it might take a few days but we should be able to add it back to your game.

Thanks and have the sweetest weekend!

@QueenMia - No I never made to the star chaser. Immediately after getting my Valentine day suit, I made a comment in the community about Tiffi and her funny remarks and went back to play and it kicked me back to the main screen and I
Played 2 and completed 2 more levels to see what would happen and I realized It was an issue. 🙂 And yes it's the Werewolf Lol I could not think of the correct description. 😂😂 I will start back playing and keep an eye out for the costumes Thanks.

Allright!! Got it! Since it's weekend, I can't promise it will be re-added before Monday but I've passed on the message!

Thanks for your patience and enjoy the crushing!! 🍭

Hello @TrenaDean, I hope you're getting ready for the weekend

The Team just confirmed to me that your characters should be back to your game now... Please let me know if there's still anyone missing!

Happy crushing

Dacs delivery and special games round 3
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_z-P6F7qb4me&XD
************@gmail.com
🚨 Another Fix is Coming Soon: Events disappeared
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Dachs Delivery and Gum Levels disappeared
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Welcome! 👋

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Quick Links

Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Level Help & Tips
Help for tricky levels!

Quick Links

Recent Announcements

🚨 Another Fix is Coming Soon: Events disappeared
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 11, the latest level available is 9000. Enjoy the new content and have a sugar-crushing day! 🍭