Is this a glitch on level 1331?

flew66

Thanks for the quick fix @QueenMia @Elsa

hellenye

Hi, 
I’m using an iPhone X updated to the latest version but I’m having the same glitch on this level of having to release 42 octopuses. The game freezes after I have released 42. Have already repeated the level multiple times. Can you please help take a look again? Thanks 

Elsa

Hi @hellenye the studio fixed that level and now you just have to get 41, no longer 42.  So are you saying that you are still showing that you have to get 42? 

hellenye

Yes mine is still showing 42 and freezes when I get to 41

Elsa

They are going to ask you to do some troubleshooting so let's get that done.  Clear the history on your device and then follow the steps on here: 

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

If that doesn't work then the only thing left is to uninstall the game and reinstall it again but I do have to warn you that you will lose all lives and boosters.  Wait, before you uninstall, let me know if the troubleshooting works/doesn't work.  I may have another idea instead of uninstalling the game.

hellenye

I have followed all the troubleshooting steps, there was even a new game update but still no luck. Any other tips before I uninstall? Thanks 

QueenMia

Hi @hellenye and welcome to the Community

As @Elsa mentioned, the bug was fixed last week and the amount of octopus was changed to 41... Just tried the level and it worked as it should... You definitely should have the right amount as well, especially since you have updated to the latest game version. 

Please force close the App (do not re-install for now as you would lose your boosters) then re-open the level. Wait a few seconds, then close force close the App again and re-open the level. That should update it. It's important to make sure you have a good wifi connection when doing it.

Let us know how that goes! 

Thanks 🍒