Game overcounting bonuses.

firebombmarkus

Hey there 😊 @SandraMurphy27 I was quite busy but I just saw that your game is working properly. I am glad everything is fine now. Keep crushing and having fun without lovable Candy Friends 🤗

SandraMurphy27

Hi. It's not playing properly. It's still doing the same thing and I still haven't received the piggyback back. 

firebombmarkus

@SandraMurphy27 Too bad. Thank you for informing me. I will see what can be done and reach back to you as soon as I know more.

SandraMurphy27

Thank you you're very helpful. 

firebombmarkus

@SandraMurphy27 Thank you. As a player myself, I understand we want the best experience so I will do my best to help around. Although some issues are technical and can't always be solved. You will hear from someone until tomorrow. Stay tuned 😉

firebombmarkus

@SandraMurphy27 Ok, so I need to know whether you registered your account with your email or FB? I will also need to ask you to double-check your ID.

SandraMurphy27

My game is registered with my Facebook account. This is my ID

firebombmarkus

@SandraMurphy27 Thank you so much for answering. This ID is actually different than the previous one you gave me. You might have mixed the games. I will pass this on but I have to ask you to be patient until tomorrow. Here in Europe is almost evening and the CMs are out of the office until the morning. 

SandraMurphy27

That's strange. I logged out of my profile clicked the king icon and that's the ID it gave me 

SandraMurphy27

OK logged back in and this is the ID with the profile