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Game overcounting bonuses.

2

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hey there 😊 @SandraMurphy27 I was quite busy but I just saw that your game is working properly. I am glad everything is fine now. Keep crushing and having fun without lovable Candy Friends 🤗
  • SandraMurphy27
    SandraMurphy27 Posts: 22

    Level 3

    Hi. It's not playing properly. It's still doing the same thing and I still haven't received the piggyback back. 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @SandraMurphy27 Too bad. Thank you for informing me. I will see what can be done and reach back to you as soon as I know more.
  • SandraMurphy27
    SandraMurphy27 Posts: 22

    Level 3

    Thank you you're very helpful. 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @SandraMurphy27 Thank you. As a player myself, I understand we want the best experience so I will do my best to help around. Although some issues are technical and can't always be solved. You will hear from someone until tomorrow. Stay tuned 😉
  • firebombmarkus
    firebombmarkus Posts: 13,110
    edited July 2019
    @SandraMurphy27 Ok, so I need to know whether you registered your account with your email or FB? I will also need to ask you to double-check your ID.
  • SandraMurphy27
    SandraMurphy27 Posts: 22

    Level 3

    My game is registered with my Facebook account. This is my ID
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @SandraMurphy27 Thank you so much for answering. This ID is actually different than the previous one you gave me. You might have mixed the games. I will pass this on but I have to ask you to be patient until tomorrow. Here in Europe is almost evening and the CMs are out of the office until the morning. 
  • SandraMurphy27
    SandraMurphy27 Posts: 22

    Level 3

    That's strange. I logged out of my profile clicked the king icon and that's the ID it gave me 
  • SandraMurphy27
    SandraMurphy27 Posts: 22

    Level 3

    OK logged back in and this is the ID with the profile 

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