Game overcounting bonuses.

firebombmarkus

@SandraMurphy27 Ok, we will see tomorrow what is happening. It might be just a glitch or a server error. 

firebombmarkus

@SandraMurphy27 This is weird. It should always be the same. Does your progress stay the same each time? Do you log off from Facebook or you just close the game and open it again?

SandraMurphy27

No my progress disappears. If I log out it brings me back to the first level. When I log back in I'm brought back to the level I'm on 

firebombmarkus

@SandraMurphy27 I think you shouldn't log out of Facebook. If your progress is saved through it, you need to be always logged in and your progress will always be saved. Let's wait until tomorrow to find out more details regarding your issue.

firebombmarkus

@SandraMurphy27 It's me again. So you need to stay logged in with Facebook and clear the cache and cookies regularly and this shouldn't happen again. Since the team is almost out of the office and they are getting back on Monday we will double-check this with the studio once they are back. Thank you for your understanding and patience 🙏🏻

SandraMurphy27

OK thanks. Could someone give me back my piggy bank please? 

firebombmarkus

@SandraMurphy27 You need to force close your game and once you open it again there should be a pop up. Stay logged in while doing so and let me know if it is there now.

SandraMurphy27

Hi. It's still asking me to buy the piggybank. I got the other stuff tho thank u so much

firebombmarkus

You are welcome @SandraMurphy27 Enjoy your weekend 😊