Game overcounting bonuses.

SandraMurphy27

When I get my rewards for the three tasks it's over counting for example it asks for 30 points for the extra fish but it's cointinn to 33 and not giving me the boost. Also I lost my piggy bank when I had to reboot and still havent gotten it back I'm not buying it again. 

firebombmarkus

Hi @SandraMurphy27 and welcome to our adorable Community 😊 This is really odd. I haven't seen it before. Can you please tell me which device and OS are you using for playing this game so we can do some troubleshooting?

SandraMurphy27

I'm playing on a Huawei P20 Its android. Its happened a few times now with different boosts 

firebombmarkus

@SandraMurphy27 Great! Thanks for giving me these details. Ok, let's start with simple steps : check how much memory there is on your phone ( you need at least 2 GB for game to work properly), check if your game is up to date (the latest version should be 1.15.12) and the last one is to clear the cache for this game (first force close the game app and then clear the cache). Usually, these simple steps can solve a lot of issues.

SandraMurphy27

The last time I cleared my cache I lost my piggy bank and the hammers I had accrued and I still haven't gotten them back. That was only recently. It's the most up to date version also, 1.15.12. I have 50GB free

firebombmarkus

@SandraMurphy27 Can you please give me your game ID? If you don't know where to find it, follow the instructions below.

https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

SandraMurphy27

Hi its not farm heroes it's candy crush friends 

firebombmarkus

@SandraMurphy27 I know, darling 😊 It's the same process, just a different game layout. Here is the link for Friends Saga 😉

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-itdrawing

SandraMurphy27

Thanks so much. It wasn't cooperating with me but I got it thanks to you! 

firebombmarkus

Awesome that you finally got it 😊 @SandraMurphy27 I will elevate this to our Community Moderator and she will look into your account and tell us what is happening.

SandraMurphy27

Thank you so much. I just logged in to play and I see that the game. Must have thought I'd gotten the bonus because its counting from one again even though I didn't receive it. Thank you