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Send and receive lives - FIXED

nm5969
nm5969 Posts: 31

Level 3
edited August 2019 in Support
Hello , why since yesterday I don't see live requests and I don't recieve live from friends ?

Best Answers

  • QueenMia
    QueenMia Posts: 12,979
    edited August 2019 Answer ✓
    Hi everyone and thank you for reporting this to us - You came to the right place!

    Our Studio team are currently looking closely into this, to determine what can be done to help you get back on track. Feedback such as yours is a great help and we appreciate you taking the time to let us know.

    In the meantime, as our Superstar @PummyRaj requested, it would be helpful if you could let us know the following (for those of you who haven't let us know yet):

    . What device are you playing on
    . Are you logged in via Kingdom or Facebook?
    . When did you update the game last and what game version are you running
    . Your Game ID

    We are very sorry for the inconvenience and we'd like to thank you for your patience 🌟

    PS: I have merged all your posts together so you can all be informed at the same time once we have more info about it. 

    Thanks 🍒
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hello everyone, 

    Great news 🤗

    As some of you already noticed, you are now able to send and receive lives again! We apologise again for the inconvenience caused and thank you for your patience 👏 

    And since you're here, have a look at our exciting very first Superstars Summer Contest! Fun guarantee and plenty of Gold to win 🌟 Head here to participate!

    Our amazing Studio is also looking for feedback on Quests, so please take a few seconds to let them know what you like or dislike about them just here. Don't miss your chance to be heard and help us make the game sweeter than ever 😉

    Have the sweetest day everyone 🍒
«134567…10

Answers

  • dtwaz
    dtwaz Posts: 0

    Newbie
    edited January 2019
    Where is my mailbox. How do I collect the live.people send me?
  • Alansmart
    Alansmart Posts: 1,302
    Hello and welcome to the sweetest gaming community @dtwaz, you will find the lives sent as well as the lives you have in the top left corner of your map of levels. Hope I have helped with this information, let me know if you have any other issues ok 🙂
  • melcar12345
    melcar12345 Posts: 12

    Level 2
    I have the same problem for two days 
  • antoemme
    antoemme Posts: 2

    Level 1
    edited August 2019
    Idem sia io che il mio fidanzato non riceviamo le vite che ci mandiamo da ieri ....COME MAIIIIIII?????

    (Edit: Unsupported language)
  • PummyRaj
    PummyRaj Posts: 44,051
    edited August 2019
    Hello @nm5969 @melcar12345 and @antoemme Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  For some of the players, it has been a long time issue and I am glad to hear that this issue started for you only in last couple of days!!  This means, that whatever the King Studio was working hard to fix this issue was working for some players :+1:  

    I will need these below details from all of you to elevate the issue to our Community Manager as well as report to the Studio team....

    1) Device you are using to play the game
    2) Are you logged into the game through Facebook or Kingdom account
    3) When did you update your game and what version do you have right now
    4) Your game user ID number... this link will help you to find it     https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
    5) Also a picture or recording of what happens when you try to send / ask lives;
    6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

    ** If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great rest of the day/evening!

    P.S:     If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID 
  • nm5969
    nm5969 Posts: 31

    Level 3
    Hello ,
     I play in a Samsung A8 
    Logged in via Facebook
    Latest Update was today on last version
    User ID : 9488755335

  • magavali
    magavali Posts: 30

    Level 3
     have the same problem
    Play in a Redmi note 6
    Logged in with Facebook
    User ID 1009039160
    Game was Updated today
  • melcar12345
    melcar12345 Posts: 12

    Level 2
    Play on Android: Coolpad E503
    Logged in with Facebook
    Updated 3 days ago to the latest version
    User ID 1281031494

  • antoemme
    antoemme Posts: 2

    Level 1
    GIOCO  CON FACEBOOK...UTILIZZO UN SAMSUNG S9 PLUS
    ID 10630590180
  • Snowdolphin
    Snowdolphin Posts: 2

    Level 1
    How come I am not receiving lives from my friends...and they aren't getting mine requests either I have tried everything...can you please help 

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