Problems with recieving lives.

mmak1617

IS there an issue with the game , not able to receive or send lives
Thanks
ID 141968085

steamhead21

Do not get and unable to send lives new computer using windows 10 linked through Face Book,
Reinstalled game 2 days ago help please

ellisonsc

I, too, can’t receive any lives from friends for the last few days.  My device is an iPad Air 2, I’m playing via the app Version 1.18.10 (updated 1 week ago). I think my username is either Sharon.c.Ellison or ellisonsc or Sharonce...

PummyRaj

Hello @ellisonsc, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you are having Lives issue in your game!!  It has been reported to the King Studio and team is working hard on fixing the issue    

Even-though, you have provided some of the details, I need you to post them again in this link to add you to the list  https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it   

1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) We need your user ID Number, but NOT your user name... this link will help you to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

** NOTE:  This thread will be closed now.  Post your details in the main thread by clicking on this link!

PummyRaj

Hello @steamhead21, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you are having Lives issue in your game!!  It has been reported to the King Studio and team is working hard on fixing the issue    

Even-though, you have provided some of the details, I need you to post them again in this link to add you to the list  https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it   

1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) We need your user ID Number, which is a must... this link will help you to find it   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

** NOTE:  This thread will be closed now.  Post your details in the main thread by clicking on this link!

PummyRaj

Hello @mmak1617, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you are having Lives issue in your game!!  Yes, there has been an issue with lives and it was already reported to the King Studio and team is working hard on fixing the issue    

Even-though, you have provided your user ID number, I need you to post them again in this link to add you to the list   https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it   

1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) We need your user ID Number;
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

** NOTE:  This thread will be closed now.  Post your details in the main thread through above link!

Thank you for posting in the Community!  Have a nice day/evening!

yvettexx

i can not give or receive lives anymore.
i play via Facebook, my ID is 1032723671
I have version 1.18.10

yvettexx

Oh and and I play at an iPhone 8

Arnoschuit

I cannot receive lives either, i play on a desktop

PummyRaj

Hello @yvettexx and @Arnoschuit Hearty Welcome to the Candy Friends section of our friendly King Community  

I need both of you to post your details in this MAIN thread, so that you will be added to the list:
https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it   

1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) We need your user ID Number; you can find it thru this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

** NOTE:  This thread will be closed now.  Post your details in the main thread through above link!

Thank you for posting in the Community!  Have a nice day/evening!