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Rainbow costumes missing TAT

tinazhangsstinazhangss Posts: 3
edited September 14 in Support
Hello. My account used to earned every rainbow costumes but now they’re missing, my king account is the same email as this ID’s
Is anyone can help fix it ?


  • PummyRajPummyRaj Posts: 4,674 Superstar
    Hello @tinazhangss, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!! 

    By any chance, do you have screenshot(s) of your characters' book with the Rainbow costumes existing in it OR may be when you have gained them?  Those screenshot(s) would work as a proof from your side to show the King team that you had them in your game!!    

    Please look for them and post here.  Also please provide your game user ID number with the help of this link

    Once you post those required details, I will elevate this issue to the Community Manager :+1: 

    ** TO reply back, tap on "Type your Comment" box located below.  To post the screenshots, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon) and select "Choose Files" to upload from your device.  

    Talk to you soon!  Have a great rest of the weekend!
  • tinazhangsstinazhangss Posts: 3
    Hi. My ID is 10726098561
    But unfortunately I didn’t have any screenshot that implying I had them TAT it just gone after Friday 4pm +8GMT when I tried to update with FB using VPN (I’m in China now...)
    I only can remember my last rainbow costume is Misty in recent couple days...
    TAT can you find any trace that I did use to earn them?
    Is that because I always flip from VPN and non-VPN? (The daily reward also often reset because of that..._(:з」∠)_)
    If I cannot retrieve them is there any possibility that I can re-earn them??
    Thanks so much!
  • tinazhangsstinazhangss Posts: 3
    And I did have all rainbow costumes already except the dog which I didn’t collect yet... TAT or just can you show the quests again so I can... TvT
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