Why can’t I see my moves remaining on the iPhone 11 Pro Max

Pereaexprs

Why can’t I see my remaining moves on the iPhone 11 Pro Max?

PummyRaj

Hello @MattMDK Welcome to the Candy Friends King Community  

@Pereaexprs Looks like this could be an issue related to the device because @MattMDK too experiencing the same issue!!  

Just wondering...  do you play any other King games?  If so, are they working / displaying properly on the device?   

QueenMia

Hello everyone and welcome to the Community  
Thanks, @PummyRaj for flagging this to me!

I have merged your questions together so you can all receive the info at the same time! 

Our Game Team is aware of this and is working on a fix as we speak. The App should be optimised to fit the screen shortly. 
Please be patient while we're finding a solution.

Thanks for your patience and sorry for the inconvenience. We'll keep you posted.

In the meantime, you can have a look at something exciting that is soon joining the Kingdom! 

Have a fantastic day  

goestoeleven

As above.  Got a new iPhone 11 Pro Max today.  The top of the game display is cut off.  It was five on my previous XS Max

goestoeleven

Interesting:  I was going to post a screen shot, but the screen shot is fine. 

On the game display, it’s as if the “notch” is being ignored.  

goestoeleven

 Because of the overflowing screen, the remaining moves counter is smack under where the notch is.  This is making game play very difficult when you can’t tell how many remaining moves are available. 

Please advise that you’re aware of this issue and/or when an update will be available. 

I’m not seeing this issue with any other app on my new phone

ValerieAyn

I have the iPhone 11Pro and the top is cut off for me as well. Attached are screen shots but just like in the above comment it does not capture where it cuts off. When the app is open you cannot see the timer for lives or in the level below the number of ghosts left to complete and the number of moves left. 

Thank you! 

PummyRaj

Hello @Pereaexprs Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Can you please post a screenshot of the issue to give us a better idea on the issue?  This link tells you how to take a screenshot

** Please post back by tapping on "Type your Comment" box located below.  And to post the Screenshot, tap on "Attach Image: icon located in the tool-bar, then select "Choose Files" option to upload the picture from your device.  

Talk to you soon!  Have a great rest of the weekend!

Pereaexprs

 

PummyRaj

Hello again @Pereaexprs  

The screenshot you have shared above is showing the remaining moves in your level!  It is in the center of the screen and underneath to the level number!!

Pereaexprs

I know where it is at. But on the design of the new iPhone that part of the screen is cut out. You can’t see the remaining moves. 

MattMDK

I’m having the same issue on my new iphone 11.  The screenshot shows the full screen but the black cut out at the top center blocks the moves remaining.  

PummyRaj

Hello @MattMDK Welcome to the Candy Friends King Community  

@Pereaexprs Looks like this could be an issue related to the device because @MattMDK too experiencing the same issue!!  

Just wondering...  do you play any other King games?  If so, are they working / displaying properly on the device?