Did not receive Pilgrim costume

PummyRaj

Hello again @natgamer Hope you are having a nice day/evening  

The present is gone because our Friends Community In-charge has sent the Pilgrim costume towards you.  If you do not see him yet -->  Force close the game App  --->  Clear cookies / cache --->  Turn off your device for 2-3 minutes and restart it --->  Connect to WiFi and log back into the game --->  Check your characters' book.  You should be able to find it now.  

If now, please let me know!  

natgamer

I still don’t see the pilgrim.. 

PummyRaj

Hello @natgamer Very Sorry to know that!!  

I will ask the Friends Community Manager about it and see what they can do about it!  But, you will have to wait till Monday, please!  

Thank you for understanding and your patience.  Have a great weekend ahead    

natgamer

I had to reinstall the app because it wasn’t connecting to my account (not able to save progress, make purchases, or receive special event prizes). I did receive the pilgrim costume just now after reinstalling.

PummyRaj

Hello @natgamer, Hope you are doing fine and you and your loves ones are having a wonderful New Year 🤗

Very glad to know about the update with regards to the Nutcracker Costume!  Looks like he was stuck in middle of the way or may be BGT was being very naughty and caught hold of him    

Anyways, you have him now and he will not be going anywhere!  Enjoy playing with the cute Pilgrim Nutcracker and have fun  

Thank you very much for coming back to tell us about the news!  So sweet of you! 

Keep having fun in your games and have a great rest of the week