No internet connection

_Elsa_

Ok Peggy, I am going to tag @QueenB to see if she can offer any help.

QueenB

Hi @Elsa and @Spinnifix, QueenB at your service 😉

On Candy Crush Soda we have similar reports and we're currently investigating this issue but so far, we're missing a lot of information as nobody is providing the following details:


If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org


We have been testing this ourselves however, we haven't been able to reproduce the issue so we need these details so we can investigate further.


We really appreciate your collaboration and patience while we look into this 🤗🙏

Spinnifix

Okay, thank you QueenB I will open it in the discussion !!!

_Elsa_

Thanks @QueenB for your quick response.

QueenB

No need to open a new discussion @Spinnifix as we already have this one here 😉 

amenox

ID 9664742197 , Windows 10

Spinnifix

Please check here !!!

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/522006#Comment_522006

@amenox

QueenB

@amenox, thank you so much for providing these details 🙌

Have you by any chance tried reinstalling the game app? 

It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). 

Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

In order to reinstall the game app:

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the app with the problem.
5. Click the Uninstall button.

To install the game app back, go to the Store, search for the game and install it. 

Let me know how it goes  
     

amenox

Problem solved after reinstall game. Thank you.

reganamorris

I am  playing android device.  It has been going on for about 3 months now. I do have a connection it has been on all the time.  This is ridiculous i have been playing this game for a long time I am on the verge of deleting it because I am so tired of this crap.
My Id is Reganamorris