I am very sorry to hear about the issue with the Holiday Event reward!! There were few more players who have complained about the same issue in last couple of days!! I have already escalated this issue to the Friends Community In-charge... I am collecting this below info to send it over....
AND, Thank you very much to those who have already posted their ID I will need 2 other details, please see below. 1) your game user ID number -- this link will help you ---> "Find Game ID Number" 2) Device you are using 3) Version you have
Talk to you soon! Have a wonderful weekend!
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