I did not receive my day 6 Christmas calendar box after I completed task

PummyRaj

Hello @shabakamaclin Hearty Welcome to our friendly King Community and Welcome back to @ragiragi    

I am very sorry to hear about the issue with the Holiday event reward    A bit more to add what my friend @bearwithme informed you above.... 

We need below information to send it over to the team to look into the issue
1) your game user ID number  -- this link will help you --->  "Find Game ID Number"
2) Device you are using
3) Version you have 

Talk to you soon!  Have a wonderful rest of the weekend!

** Please tap on "Type your Comment" box located below to reply back  

ragiragi

@PummyRaj  Thank you for your welcoming   
Game user ID number : 2211439566
Device : iPhone 11 Pro
Version : 1.27.6

nahuel146

Hi, i would like report that I also have the same problem with the rewards of week 2, I completed all the stages of second week and did not receive a Christmas calendar box, and coudn't get the Santa Yetti.
Reading previous answers in this question, I saw that they were asking for user information, then I leave mine. thanks! ツ
Game user ID number : 1003638618
Device : Samsung Galaxy J7 (2016)
Version : 1.27.6

purplegurlj

I also did not receive the santa costume

yogaford

        I would like to receive the reward for winning week 2 day 6 of holiday calendar please. 
1. ID number 9271370960
2. PC Windows 10
3.    Version 1.26.7.0                                                                                                                                                                                           

babanan2017

Can you solve this problem? 

QueenMia

Hi all,

And welcome to the Community! 

Please note that in order to collect all rewards you must collect the in-game Candy Surprises that appear on various blockers on the level as well - Maybe you are missing one or two?

This said, we are investigating - Thanks a lot for the info you've provided us with, they'll be very helpful! 
In the meantime, we have unlocked your reward and sent it your way - Close the game and reopen it to see your surprise!

Thanks for your patience and happy playing 🍒

Moonchild_13

@QueenMia

Yay! Thank you so much!!! 🤩🌻🌚

novacane77

Hello, 

I completed Week 3 Day 2 but didn't get any reward. Please check.

user ID: 10963924257
device: Samsung Galaxy S10 5G
version: 1.27.6

king4307409292

So bummed I didn’t receive the Yeti Santa costume even though I have been completing the challenge every day. Updated to newest version to see if that would help but no. Thank you for any help with this!

Game ID: 4307409292

iPhone 6s Plus

Version: 1.27.6 (had the issue before I updated though)