Jelly Queen disappeared after update - FIXED: Update to 1.29.4

mrsfosterr2

Yes. I have cleared my cache, force closed the app, and restarted my phone, but still nothing. The Jelly Queen is still in the bottom left corner when I first start my game, but all my progress is gone. I am playing on a Samsung Galaxy S8+, my player ID is 9973145776, and the latest version of the game to update is 1.29.3. I really hope I don't have to start from the beginning again. Thanks for your help!!

bearwithme

@mrsfosterr2 - thank you for the additional information.  I  have passed it on to the game Community Manager.  She may have left for the day (she is located in Europe), but I should hopefully hear something back tomorrow.

mrsfosterr2

Thank you so much!! I do appreciate all your help!!

lovelychef

My jelly queen disappeared how do I get her back? I  cleared cache, force closed, restarted phone, disconnected Wi-Fi. My game of is 1082967994. I only needed one star to get the queen and didn't realize she had disapered untill I had beaten a level and it didn't show up.

PummyRaj

Hello @lovelychef, Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!  I will escalate this to our Friends Community In-charge and will get back to you with any update I will receive. 

Just wondering... once you rebooted your system, did you try to play the game?  If not, please try to play few levels and go back to map screen and the event might pop-up again!  It does work with other games & events, so, hopefully, it works here too!! 

** IF you need to post back, tap on "Type your Comment" box located below. 

Talk to you soon!  Have a great rest of the day/evening! 

lovelychef

I did try playing even beat a level, more stars not counted! 

PummyRaj

Hello again @lovelychef!  

Thank you for the update!  I will inform this to our Friends Community In-charge and find out what else to do?  But, please be patient and wait till tomorrow as they already left home! 

Talk to you soon!  Have a wonderful rest of the day/evening! 

jendad73

Is this going to be fixed so I can earn the queen

jendad73

I have tried to clear my cache, force stop, and turned on and off WiFi. She still hasn't reappeared.

bearwithme

Hello @mrsfosterr2 - I heard back from the CM.  She experienced a similar problem but after playing at least two regular levels the Jelly Queen event reappeared.  Have you tried playing a few regular levels since she disappeared?  Please let me know in the comment section below and tell me if she reappears.  If she doesn't I will let the CM know and we will see if anything can be done to help you.😊