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Jelly Queen disappeared after update - FIXED: Update to 1.29.4

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Answers

  • QueenMiaQueenMia Posts: 7,402 Community Manager
    Hello everyone,

    If your Jelly Queen hasn't come back yet, check this:

    Our Studio have rolled out the fix on both Android and Apple - Version 1.29.4Updating to this version will restore your progress unless you have:
    1. Cleared your cache
    2. Deleted/reinstalled your game
    This is because progress is stored locally and will be deleted in each of those circumstances. We know this is not a great experience but that it is how it's built and there's not much we can do about it. However, despite your progress being lost, you should still be able to re-play the event for a chance to unlock our highness. If you don't manage to complete the event by the end of it (on the 26th), please let me know and we'll see what we can do for you 😉

    Thanks for your patience and understanding and let us know how it goes! You can give us your feedback here and share your success here for a chance to win 30 Gold bars! 

    Happy playing 🍒 

    Welcome to the King Community!
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  • mrsfosterr2mrsfosterr2 Posts: 9 Level 2
    I'm the one that started this thread and with the event ending today, I still have not had the jelly queen return even though she still appears at the bottom left corner of the loading screen for the game. I completed the 10 levels to unlock but was only able to get 4 out of 45 stars before my phone updated and wiped out all my progress. I haven't received the new update to bring her back and I check several times a day. Is there anything that can be done to help in this situation? Thanks
  • Nammygirl68Nammygirl68 Posts: 3 New Bee
    This weekend I got Jelly Queen but only 400 sticker then lost event & reinstall so had to start over with 8 days left....now I'm not getting the watch ad for extra moves now?
    Sad that I may have lost a character because of a glitch.....on top of not getting the holiday event last month.
  • Horselady1Horselady1 Posts: 5 Level 2
    I played all 10 levels and then everything disappeared and I didn't get my Jelly Queen - this makes me very upset!!!!!!!!!!!!!!
  • AbhinavSargarAbhinavSargar Posts: 865 Level 5
    Looks like we (For the unlucky players who didn't got Jelly Queen) are having bad time that we didn't got Jelly Queen Event even after doing everything as said. At least, we can hope that we will get Jelly Queen, Rachel The Racoon, Olivia The Octopus and Bubblegum Troll which we have missed by Flashback Events or by Adding them as a character to the game permanently in upcoming updates. Also, we may get a chance to get missed Uniforms of all characters. 


    Vote here by clicking 'Up' to get different types of boosters,levels and festival updates to Candy Crush Friends Saga.


    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • ojkojk Posts: 6 Level 2
    Still waiting for the Queen even though it is fully updated.  Good evening.

  • AbhinavSargarAbhinavSargar Posts: 865 Level 5
    edited January 29


    Latest Version 1.29.4 is Installed.

    Click https://m.apkpure.com/candy-crush-friends-saga/com.king.candycrush4/download to download the latest Version of Candy Crush Friends Saga.

    Vote here by clicking 'Up' to get different types of boosters,levels and festival updates to Candy Crush Friends Saga.


    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • Michelle75Michelle75 Posts: 2 New Bee
    Everything to do with the jelly queen disappeared and i cannot retrieve.  I have android and my user id is 1247866893. As of today there is still no new update for this game in the play store. Any help would be fantastic! Thank you!
  • angepg76angepg76 Posts: 1 New Bee
    The first time the jelly queen only showed up on the sign in screen. She has been in the bottom left corner since but on my iPad the game has not shown up at all. I did clear cache and cookies, uninstalled and reinstalled the game and still nothing. I have an android phone and barely play on that but today I did and it is there just fine. It is much harder for me to play on my phone. Is there an iPad fix?
  • AbhinavSargarAbhinavSargar Posts: 865 Level 5
    edited January 29
    Hi @Michelle75 

    Welcome to the Community,

    I understand your problem. Even on my Google Play Store , The Latest Version available is 1.28.8 
    Might be Google hasn't updated the latest version on their store. Since King has released Candy Crush Friends Saga Latest Version 1.29.4 , to download it on your android, you have to depend on online websites. I have one such downloadable link. If you want it then Click here to download the latest Version of Candy Crush Friends Saga. I hope you get your Latest Version and this may help to solve your problem. If this doesn't help then post your King id and @QueenMia will provide a solution to this Problem. Also, note that you need to pass 17 levels to get Jelly Queen Event if you have started newly. Enjoy Your Time Here. 

    Vote here by clicking 'Up' to get different types of boosters,levels and festival updates to Candy Crush Friends Saga.



    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • Michelle75Michelle75 Posts: 2 New Bee
    I couldn't get the update and i don't know what happened but i just opened my game and i got the jelly queen, so thank you!
  • thelenthelen Posts: 1 New Bee
    My jelly queen event is suddenly disappeared
    even it had more days to play. Can you please check?

    my id is 2174983773
    My devise is iphone7
    Playing in south korea
  • QueenMiaQueenMia Posts: 7,402 Community Manager
    Hi guys,

    Thanks for letting us know! Our Studio is working on it and we'll do our best to make sure that the Queen comes back up to your game. So you should see her back at some point. Please bear with us! 

    Thanks so much for your patience 🍒

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    👉 CCJS - Gold bars here 🍭
  • AbhinavSargarAbhinavSargar Posts: 865 Level 5
    Hi @Michelle75 Thanks for letting me know that my link wasn't working. I am glad that you got your Jelly Queen Event Back. 

    If you still want the new update then click here to download the latest Version of Candy Crush Friends Saga.


    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

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