I can’t play next level

whiteyb62

My game was reset yesterday by you at level 1279 and when I beat that level and push level 1280 the screen goes to my main I pad screen and kicks me out of candy crush

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/312307/i-can-t-play-next-level

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again. And see if it helps you.

If you still have this issue. Please note that this forum is for candy crush friends saga. For candy crush saga please check below link.

https://community.king.com/en/candy-crush-saga/categories/support

Werner_Cichy

@whiteyb62

If it happens often, don't uninstall the game. Wait for the next update. Possibly the last update was downloaded incorrectly.

Try turning off the device and restarting it

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/312307/i-can-t-play-next-level

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And you can also follow these steps of this problem that I hope this helps (Android Device only) :

https://community.king.com/en/blog/discussion/273489/app-has-stopped

By the way, this game's community is Candy Crush Friends Saga (not Candy Crush Saga) and will tagging @Lola_Pop move this thread to Candy Crush Support Community. 😊

** If you have any questions about this game, please ask a question here that they will help you faster on Candy Crush Support Community. **

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/312307/i-can-t-play-next-level

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.