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Welcome to Sweet King Community! 👑
This question is similar to Candy Crush Friends Saga. 🤔
How about you tried these steps of this similar problem that I hope this helps (This solve discussion by Community Team) :
It's possible that before playing a level, some of your characters may not load as expected (a "downloading" message may appear on screen).
You may think that the download is not taking place because the progress bar is not moving, but the download is happening in the background. If your internet connection is not that fast, it can take a little while to download your character and costumes. Please be patient: your characters will be right there in a moment!
If possible, try to avoid uninstalling the game. Instead, you should force close the app and open it again to avoid interrupting your download.
Anyway, in the absence of our Community Hub Game Moderators @Elsa and @wykoon, we would like to help you navigate around this Community. Thus, please check out this guide as it will help you find your way around. If you have any questions, please don’t hesitate to ask.
Tag one of the Game Moderators by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.
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