I can't log into Candy Crush on my IPad, although I play on computer ok.

Sue_Halton_

I can't log into Candy Crush Saga on my IPad but can play on computer ok.

DieOmimi

Hi @Sue_Halton_ Welcome to Candy Crush Friends.

You seem to have chosen the wrong game site. Candy Crush can be found here: Support — King Community

But don't worry, I'll call my colleagues so they can help you.

@kiara_wael @Sukanta_Biswas @aijaziqbal @bearwithme

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/347863/i-cant-log-into-candy-crush-on-my-ipad-although-i-play-on-computer-ok

Hi and Welcome to our Community

The issue is under investigation, but meanwhile there is a workaround:

-Make sure the game is open and connected to your Facebook or King account on the device you play on and where the issue happens.

-Open the game on another newer device with Android 5 or higher or an iOS 10 or later version. Alternatively log in to your account on King.com on a computer and open the game there.

-After you've logged in and are able to open the game and play a level on the other newer device or on King.com, please restart the app on the device where the game gets stuck on.

-The game should now work and let you play from the main menu on all devices.

For more Informations here👇️

https://community.king.com/en/candy-crush-saga/discussion/347864/main-menu-play-button-unresponsive-game-freezing