Lag in the game

sameeksha · July 2020

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device.

Hope it is solved!

Happy Crushing

dzontra83 · July 2020

I clean installed it on a new device. Definitely snow l seems to be a problem with Xiaomi or MIUI optimisation, or your game isn't optimised for it.

trgthntn · July 2020

Dear Sameeksha,

I have installed the game on this new device for the first time, so it was definitely a clean install and was updated.

Btw, I also played on my pixel 4 very smoothly, without any lagging, and on my Xiaomi Mi 9 with a little lagging (same way as Mi 10, but playable and only got lagging when there were a lot of effects rendering at the same time like the moment you complete the missions). Both Mi 9 and Pixel 4 have snapdragon 855, so may be the game is not optimized for MIUI, especially is for xiaomi.eu rom.

I also tried Candy Crush Soda, this game is smooth with a little lagging (same as Mi 9 when you play Friend Saga). Please watch in this link if you want to see the detail.

mega .nz/file/A wol0D7b#ObOEykexQSPYv1I7yEwSFkFcCTEElhAutLHiHGPrfCY (remove the space before the dot).

Please be noted that Friends Saga on Mi 10 is very hurt to play.

Hope we can enjoy the game again soon.

Regards.

Owen

trgthntn · July 2020

Hi there, I suddenly find out that the problem is in effect sounds.

Please find below: (remove the space between htt and ps)

htt ps://youtu.be/8oriV-R9Gbs

Idk if the problem is from Miui or Candy. Hope you can find out and solve.

Regards,

Owen

kurnia_yahya · July 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/723116#Comment_723116

Sound like audio problem, just mute the audio from game setting n the animation will be fine. I use pocophone f2.

har1b0 · October 2020

Hi, yesterday I bought Xiaomi Mi 10. I tried playing Candy Crush Saga but the game was extremely slow. All animations were super slow. When I disabled in game audio it suddenly started working fine and fluid.

Please tell your QA team to look into this problem.

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1145724#Comment_1145724

Hi and welcome to the community.

It may be due to some technical error or glitch. Please log out, restart your device and login again and check if it solves your case.

Please also note that this forum is for candy crush friends support section. For candy crush saga support section in future you may visit here.

https://community.king.com/en/candy-crush-saga/categories/support

amseek · April 2021

I have the same problem. Game play is super choppy, especially when a lot is happening like multiple explosions etc. It's so annoying as to be no fun to play.

Turning off both the music and game sounds fixed it.

But with no sound the game is no fun either.

I'm on a brand new Moto G Power (2020) with 64GB and 4GB ram (Snapdragon 665) running Android 10. No other programs actively running and almost all apps denied background data use (except a few including Candy Crush Friends). Brand new installation obtained from the Play store today (4/30/21).

ayurai · August 2021

Wow, kurnia_yahya is right, is a sound issue, disabling the audio in the GAME CONFIGURATION make the lag disappear, ome more thing, after search about the issue, and saw it some times in this forum, I can say it's a problem with MIUI (Xiaomi/Redmi) what should be easy to recreate.

Grumpy_Old_Man · August 2021

Hi everybody, a few other people have reported that the game runs much better with the sound disabled. So if you haven't done so, please turn off all sound and see it that helps.

Lag in the game

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