Why cant my friends send help and vice versa
@LisaC1969 Hi and welcome
If you friends are in you candy crush jelly game any of them that play Candy Crush Friends should appear in your Friends game
Check you device and game are up to date and log out and restart your device and log back in and see if this resolves your issue.
There is also a facebook avatar/lives issue at present so this may be your issue. Unfortunately we are awaiting a fix for this at present.
For more friends follow @Spinnifix post to join Facebook groups as there are always people there willing to become friends to be able to exchange lives
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
There is a long mail traffic on this subject. Here is the link.
You can check your connection to Facebook, disconnect it once and reconnect. Also check your game for updates
I am so frustrated! I only have one friend and it is rare I get a life. I don't understand why I am playing against people I don't know but they are not added to my friend's list like on Candy Crush Jelly, so I can collect lives. This really upsetting and unfair! There is no way I can compete to win boosters! I cannot afford to buy boosters so I have an unfair disadvantage! If I am playing with people I don't know I want them added to my friend's list, please.
Hello and welcome to our friendly community
You can add friends. If you are in FB this is:
Facebook -> Create a Facebook account -> Search for "Candy Soda Group" where active players usually post comments -> Submit a request to join the group -> Post if you are allowed to join the group Leave a comment on "add yourself as a friend". You will receive a lot of friend requests, just accept them and have friends who send you lives.
The Kig.com is:
I took 2 pictures for you especially. It's easy. Groups of players come to you in your game and at the top is the symbol with the 2 people. The symbol for friends. You can let them inquire about and enter an email address of your friends yourself and then he will be with you in your group. So you can send your life back and forth. I hope this makes sense to you! This only applies to the PC.
In Candy Friends there are general problems getting friends' lives and the team is aware of this. I just want to add that. As a little help!
Hello @RexJones and welcome to the Friends Community!
I've seen our @Werner_Cichy gave you the link to the thread about sending and receiving lives in general. Did that answer your question? If you still need more infos, please feel free to come back and give us more details about the issue.
On the other hand, now that you've found the Community, you may want to explore the forum and make new candy crushing friends 🤗
If you want more fun, check the Fun Area here!
If you want to win Gold and Boosters, check all our contests here!
I connect the game to Facebook but I can’t see any of my friends….why??
Hi @xristina2101 Welcome to our sweet and helpful community.
Unfortunately, I don't know about Facebook. Maybe someone can help: @gr33n3y3z @Freddy_
🍭 Get the LIMBO badge 🏅 — King Community
🚀 Badget - Event 🛸 (German Corner - Ends on August 6, 2021)
🧹 New competition 🗾 (German Corner)
I play the following games: CCS (Level 9.845), CCSS (Level 7.045), CCJS (Level 4.845), FHS (Level 3.760), PSS (Level 3.275), BBS (Level 2.240), CCFS (Level 1.880), BW3 (Level 615), PPS (Level 600)
Hello @xristina2101 and welcome to the community 🍭
These is a known on going issue with Facebook and candy crush friends, here's a link that you can read up on the issues. I'm sorry but there is no fix at the moment.
Bad enough it takes me up to a week to clear one level now, but when I click on my lives to send help to friends, I get this error:
@DreamDancer Hi Again
This looks might be a facebook error, so you might need to contact there support, but try checking your facebook permissions first
There is an issue with sending and receving lives in the game which is awaiting a fix but do not think its the error you are getting
I have no facebook friends, so the information is correct.
The bug is the appearance of the dialog to begin with.
@DreamDancer Hi , have no idea then as from your screenshot it is taking you to the facebook page, This might be something you will need to contact customer support regarding. Not something i have seen before
Automated response. Invalid answer. Awesome.
So apparently this has been going on for a month now.
Hey! Would you like to give us your opinion?