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I can't log in with my Facebook account- Under Investigation!

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Answers

  • Amoonmoon
    Amoonmoon Posts: 26,445

    Please you don't have to worry

    I have the same problem

    It's going to be okay.

    I just need some time.

  • MountainMom
    MountainMom Posts: 13,672
    edited May 2022

    @angelaphoenix

    Can you log into your existing account on the King.com website? If so, you can sync your progress with your Facebook account (instructions can be found HERE). I don't have a Facebook account so I don't have the problem on my Android tablet.

    I assume you have already tried the standard troubleshooting steps:

    - in the "Settings" on your device, check the amount of "Storage" (mine is found in the Device Care section). You need at least 2 GB.

    - verify that your game is on the most recent update. This is typically found in your Settings / Apps / Candy Crush Friends Saga. The version number should be 1.79.1

    - While in your game App info area, go to Storage and "clear cache." Do NOT "clear data" as that will cause you to lose all of your boosters.

    - Close the app and turn off your device. Wait at least 10 seconds before turning it back on and reopening your app.

    Do any of these suggestions help while waiting for the Facebook fix?

  • cornpop
    cornpop Posts: 1

    Level 1

    I am having the same issue. Can't connect via facebook. I get the "App not set up. This app is still in development" error.


  • MountainMom
    MountainMom Posts: 13,672

    @cornpop,

    I suggest playing the game on King.com. That platform does not have the same issues as Facebook. You can sync your progress from your Facebook account (instructions can be found HERE).

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