Why can’t I see my moves remaining on the iPhone 11 Pro Max

Pereaexprs · September 2019

Yes. Candy crush soda. That one is fine

MattMDK · September 2019

I don’t play other games.

Tannie19 · September 2019

I’m having the same issue on the iPhone 11. I hope you listen to this issue arising with the new iPhone.

Unknown · September 2019

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PummyRaj · September 2019

Hello @goestoeleven and @ValerieAyn

Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue in your game! It looks like more of a device issue rather than game issue!! I have seen few others complaining about the same issue who has iPhone 11 Pro Max!!

I will inform about this issue to the Community Manager and find out what's going on! But, you will have to wait till Monday as all the King team are off for the weekend!

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Thank you for your patience! Have a great rest of the weekend

PummyRaj · September 2019

Hello @Tannie19 Hearty Welcome to the Candy Friends section of our friendly King Community

Hello again @Pereaexprs @MattMDK and @Tannie19, looks like this is the issue with the Device itself but not the game!! Many other players are posting about the issue in their game who have the same device!

I will elevate this issue to the Community Team and ask for their input on how to resolve it! But, I request you to be patient until Monday because the King team are off for the weekend!

Thank you for understanding! Have a great rest of the weekend

Unknown · September 2019

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QueenMia · September 2019

Hello everyone and welcome to the Community

Thanks, @PummyRaj for flagging this to me!

I have merged your questions together so you can all receive the info at the same time!

Our Game Team is aware of this and is working on a fix as we speak. The App should be optimised to fit the screen shortly.
Please be patient while we're finding a solution.

Thanks for your patience and sorry for the inconvenience. We'll keep you posted.

In the meantime, you can have a look at something exciting that is soon joining the Kingdom!

Have a fantastic day

goestoeleven · September 2019

I’m sure the game sw engineering team simply needs to add the iPhone 11 device id’s to the profiles matching the iPhone X / XS / XS Max / XR. An easy fix but they have to do it...

jenny_b · September 2019

Why can’t I see my moves remaining on the iPhone 11 Pro Max

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