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I did not receive my day 6 Christmas calendar box after I completed task
Answers
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Hello @shabakamaclin Hearty Welcome to our friendly King Community and Welcome back to @ragiragi
I am very sorry to hear about the issue with the Holiday event reward
A bit more to add what my friend @bearwithme informed you above....
We need below information to send it over to the team to look into the issue
1) your game user ID number -- this link will help you ---> "Find Game ID Number"
2) Device you are using
3) Version you have
Talk to you soon! Have a wonderful rest of the weekend!
** Please tap on "Type your Comment" box located below to reply back
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Hi, i would like report that I also have the same problem with the rewards of week 2, I completed all the stages of second week and did not receive a Christmas calendar box, and coudn't get the Santa Yetti.
Reading previous answers in this question, I saw that they were asking for user information, then I leave mine. thanks! ツ
Game user ID number : 1003638618
Device : Samsung Galaxy J7 (2016)
Version : 1.27.6
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Hi all,
And welcome to the Community!
Please note that in order to collect all rewards you must collect the in-game Candy Surprises that appear on various blockers on the level as well - Maybe you are missing one or two?
This said, we are investigating - Thanks a lot for the info you've provided us with, they'll be very helpful!
In the meantime, we have unlocked your reward and sent it your way - Close the game and reopen it to see your surprise!
Thanks for your patience and happy playing 🍒
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So bummed I didn’t receive the Yeti Santa costume even though I have been completing the challenge every day. Updated to newest version to see if that would help but no. Thank you for any help with this!Game ID: 4307409292
iPhone 6s Plus
Version: 1.27.6 (had the issue before I updated though)
