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I did not receive my day 6 Christmas calendar box after I completed task

124

Answers

  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @shabakamaclin Hearty Welcome to our friendly King Community and Welcome back to @ragiragi :)   

    I am very sorry to hear about the issue with the Holiday event reward :o   A bit more to add what my friend @bearwithme informed you above.... 

    We need below information to send it over to the team to look into the issue
    1) your game user ID number  -- this link will help you --->  "Find Game ID Number"
    2) Device you are using
    3) Version you have 

    Talk to you soon!  Have a wonderful rest of the weekend!

    ** Please tap on "Type your Comment" box located below to reply back =) 
  • ragiragi
    ragiragi Posts: 4

    Level 1
    @PummyRaj  Thank you for your welcoming  <3 
    Game user ID number : 2211439566
    Device : iPhone 11 Pro
    Version : 1.27.6
  • nahuel146
    nahuel146 Posts: 1

    Level 1
    Hi, i would like report that I also have the same problem with the rewards of week 2, I completed all the stages of second week and did not receive a Christmas calendar box, and coudn't get the Santa Yetti.
    Reading previous answers in this question, I saw that they were asking for user information, then I leave mine. thanks! ツ
    Game user ID number : 1003638618
    Device : Samsung Galaxy J7 (2016)
    Version : 1.27.6
  • purplegurlj
    purplegurlj Posts: 4

    Level 1
    I also did not receive the santa costume
  • yogaford
    yogaford Posts: 1

    Level 1
            I would like to receive the reward for winning week 2 day 6 of holiday calendar please. 
    1. ID number 9271370960
    2. PC Windows 10
    3.        Version 1.26.7.0                                                                                                                                                                                           
  • babanan2017
    babanan2017 Posts: 5

    Level 2
    Can you solve this problem? 
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hi all,

    And welcome to the Community! 

    Please note that in order to collect all rewards you must collect the in-game Candy Surprises that appear on various blockers on the level as well - Maybe you are missing one or two?

    This said, we are investigating - Thanks a lot for the info you've provided us with, they'll be very helpful! 
    In the meantime, we have unlocked your reward and sent it your way - Close the game and reopen it to see your surprise!

    Thanks for your patience and happy playing 🍒
  • Moonchild_13
    Moonchild_13 Posts: 17

    Level 2
    @QueenMia

    Yay! Thank you so much!!! 🤩🌻🌚
  • novacane77
    novacane77 Posts: 1

    Level 1
    Hello, 

    I completed Week 3 Day 2 but didn't get any reward. Please check.

    user ID: 10963924257
    device: Samsung Galaxy S10 5G
    version: 1.27.6

  • king4307409292
    king4307409292 Posts: 3

    Level 1
    So bummed I didn’t receive the Yeti Santa costume even though I have been completing the challenge every day. Updated to newest version to see if that would help but no. Thank you for any help with this!

    Game ID: 4307409292

    iPhone 6s Plus

    Version: 1.27.6 (had the issue before I updated though)

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