(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

Retroesque

Just finished level 1234 the screen faded, flag moved to 1235 but screen is faded and dead to touch ... have tried everything except deleting it because I’m not confident it’s being saved to Facebook ...

Also there was white letters and numbers on front left bottom of the screen ...

Then the crown button is gone ...

Cant find my ID number ...

Please send help




Please send help ...

Sukanta_Biswas

Hello Retroesque
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Sorry to say that You have posted in the wrong place. Look at the homepage, there are different doors for each game.select specific games, and ask your questions. This time i am trying to help you.
The problem has been for crashes of your game app. Check here some troubleshooting https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest

Retroesque

Thank you 😉 just realised and hopefully have now gone to the correct place 

CoachMac14

Mine has done the same at Level 1655. I updated and it worked for one attempt then went back to faded screen. 

Jelly_Jenny

Hi @Retroesque

I will move this to the Candy Crush Jelly Saga page so the right community will see your post. Have a great day! 

QueenB

Oh my, thanks for reporting this @CoachMac14 and @Retroesque, welcome to the Community by the way 😉

Could you guys dod me a favor and let me know what is the make, model of the device as well as the game app version installed so I can look in to this?

Android!

- Make and model number of your device. Also, the current OS you have. You can find this in Settings>General>About.

- The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.

- How much storage left on the device?

Apple:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

Thanks  

Retroesque

Hi Queen B ... I have an Apple iPad Mini 4 - software version 12.3.1 

I have 18 GB available 

Candy crush jelly version 2.22.8

QueenB

@Retroesque

Could you please update the game app as we can see you have an older version? (thats's the white text on the bottom) as well as the make, model and version of your device?

Thanks

Retroesque

Updated ..l then restarted iPad ... still the same ... faded can’t touch anything.

dlschaffner

I am having this same issue on level 2610 in IOS