Allen not working (Confirmed fixed by the Studio)!

t_cc

I thought this would be fixed after 24 hours, any idea when we can have our Allen bonuses back?

donnakessler

Allen is back, update! 😁

safsac

Yay! Welcome back, Allen!! You've been missed.

ica_kruse

I think I just give up. Allen is still not even showing up level after level of not losing a life.

klorgus

Once again Allen is not working...no incentive to try to keep playing without a loss. ID 1045281529. Tried updating, restarting, still not working

ScottieCat

I still have this problem - game ID 5238230184. Kindle HDX and Android. Grateful for any help. Thanks.

ica_kruse

Is there no response from admins to fix this problem? just wanna know if I should just delete the game and be done with it.

ScottieCat

Agree, wonder if anyone from support bothers to read these posts.

firebombmarkus

Hi, guys, 😊 It seems like Allen is back for some of the players with the latest update of the game. I am sorry if he is not in your game. For those who didn't give us their game ID, please do so. You can find it here https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

I will tag our Community Moderator @QueenB so she can look into it. Thank you for your understanding.

QueenB

Thank you @firebombmarkus!

The Studio has requested to make sure you all have the latest game app version v2.26.9 installed, which was released to fix Allen.

Can you all do me a favor and post a screenshot of the app version you have installed showing that you have v2.26.9. installed so I can report his back to the Studio? 

Thanks 🙏