Allen not working (Confirmed fixed by the Studio)!

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Answers

  • ica_kruseica_kruse Posts: 16
    I have the most recent version. But, he should be there. I have had up to 5 levels that I beat on the first try that should produce Allen.
  • ica_kruseica_kruse Posts: 16
    If the only requirement is that you beat a level without losing a life, and I beat 5 levels in a row without losing a life, then I should have seen Allen multiple times.
  • QueenBQueenB Posts: 2,289 Community Moderator
    Oh so you do have Allen now @ica_kruse ;πŸ˜ƒ

    Can I have your User ID so I can see if Support can double check your records and see if this is the case?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • ica_kruseica_kruse Posts: 16
    No, I still do not have Alan. I have not had him since the problem started Almost a week and a 1/2 ago. My user ID is 9978435470. I am on version 
  • safsacsafsac Posts: 8
    ARGGH...  Evidently my game automatically updated to 2.26.8
    And ALLEN IS NOT WORKING AGAIN! ( yes, I am yelling out of frustration). Come on, now...... please...not again. This is seriously  messing up my game and the enjoyment factor.
  • Laci428Laci428 Posts: 5
    Mine updated to 2.26 and is not working 😩
  • QueenBQueenB Posts: 2,289 Community Moderator
    @safsac and @Laci428, do you have Allen the feature in the game but it is not giving you the rewards or, is Allen not showing up at all?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • Laci428Laci428 Posts: 5
    Allen was there, made the actions, but no reward came out. 
  • A77ieA77ie Posts: 4
    Allen stopped working again :(
  • safsacsafsac Posts: 8
    @QueenB. yes, Allen is there, makes the motions, but no rewards.
  • QueenBQueenB Posts: 2,289 Community Moderator
    edited September 4
    Thanks for the heads up @safsac ;πŸ‘

    The Studio has confirmed that Allen is being greedy again πŸ˜© They working on a fix as we speak but, I don't have a timeframe for the fix just yet.

    As always, I'll keep you updated πŸ˜‰

    Ps: Do not reinstall the game app, this doesn't help! 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • QueenBQueenB Posts: 2,289 Community Moderator
    edited September 4
    Thanks @ica_kruse!

    The Studio has confirmed that Allen is being greedy again πŸ˜© They working on a fix as we speak but, I don't have a timeframe for the fix just yet.

    Apologies for the inconvenience caused and thanks for your patience while we look into this πŸ˜‰

    Ps: Do not reinstall the game app, this doesn't help! 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • Allyd25Allyd25 Posts: 17 ✭✭
    I had this issue a few weeks ago and then it was working again until yesterday. Allen has all the balloons and throws his arms up but you get nothing, very annoying.
  • Beepbeeps98Beepbeeps98 Posts: 3
    I'm on version 2.26.8 which I assume is newer than 2.25.13, which is where the fix happened. Allen isn't working for me on this newer version. Any idea when it'll be fixed
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