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Candy Crush Jelly not working on Facebook?- FIXED

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Comments

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    G'Day @A1officer

    This is the thread were we are working on this issue.

    @BatmomVA @NamTruong2001 For me it's Sunday but I was wondering if you guyz still had this issue?

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • Hey! Would you like to give us your opinion?

  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4

    Waiting for more than 1 week and it is still like this:

    @channie8

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator
    edited March 28

    Okay @NamTruong2001

    Thanks for the update. That's 3 players now.

    @LadyRaffie or @Lola_Pop when you get back or @Crazy Cat Lad for Monday

    When the Community and The Mod try every guide and Help Centre suggestion and Emails to support aren't meshing with time zones, then the only thing left to do is pass it on :0)

    I know it's hard to be patient when you're frustrated and missing out on your games, especially over the weekend.

    Thank you Jellies for displaying such grace and confidence in each other and me, to find a workable solution together. I'm so proud of you all for interacting the way you have here in this thread! Amazing and wonderfully encouraging to see and read.!

    Great Team work and patience guyz!!!!😍😍😍😍😍😍😍

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • DeepshikhaSharanDeepshikhaSharan Posts: 2,577 Level 5

    @channie8 I recently saw, one more person who was suffering from the issue... So, 4 Players

    Also, I think LadyRaffie left the Jelly Community a month or 2 ago! She messaged me, because I was a GE back then... Probably, she is on Jelly on the back

    A must-see Guide for all New Bees. Start your community journey here! 🐝

    #Odus #VoteForOdus #BringOdusBack HereπŸ¦‰
  • BatmomVABatmomVA Posts: 56 Level 2

    @channie8

    Just to let you know, if you tag me and I don't answer, I have also developed, in the last 2 weeks or so, cluster headaches that are from the pits of hell itself, So it may not be that I'm ignoring you, just bashing my head against a wall to make it feel better.


    I also found my perfect B&B chair. (Back and Butt). Now to get hubby to put it together.................🀣

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    @DeepshikhaSharan

    We don't have expert signatures for any game anymore. As I have said, this is misleading and one of those inaccuracies I was talking about, especially in this particular thread, as it is outdated information. You could tag the 4th player here, so as to keep it in one place and they can read for themselves what they haven't tried or even give a suggestion if they did something that worked.

    @LadyRaffie Is assisting us this coming week due to @Lola_Pop being out of office (no more please Lola it is enough nowπŸ™)

    However as I have said, it is the weekend and tomorrow the right people will be aware, as they have already been tagged according to the proper process being followed.

    @BatmomVA has already tried emails and the support chat below after trying every single thing else, suggested by myself and @headoperations. She is a wonderful lady who comes back when she can, to update us and have a friendly chat whilst we work through this issue. Her patience and understanding is commendable!!

    I'm also really glad you found your chair Chickie :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • BatmomVABatmomVA Posts: 56 Level 2

    @channie8

    Well, I finally heard back from Support, a nice automated email saying that they hoped my situation was resolved and that the ticket would be closed in three days if no reply. Nothing about the screenshots or my game ID or how to retrieve my old King.com login to sync the game since I no longer have the old email address from years ago and can't remember the old password (or the old email address for that matter, although they insisted I would have to use that old email to retrieve the password).

    So again I say sigh.

    My stupid headaches have kept me off of FB quite a bit until I can get them worked out. Hence my disappearance. Have you heard anything new? Has any of the others gotten Jelly to work yet?

    I hope you are well, my friend!

  • BatmomVABatmomVA Posts: 56 Level 2

    @channie8

    I heard from support again, much better, they finally told me that I never actually had a King.com account in the past and we got a new account set up and all is synched. I went through all of the other steps they asked for and still no go. I sent all the screenshots they asked for if Jelly still didn't work, so now we wait. Thanks for your help again, maybe someday I'll be able to Jelly again!

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    G'day @BatmomVA

    So sorry Chicikie!

    I'm glad the syncing has been done and yes I did pass it on and the right person has passed it onto The Studio and it is under investigation, so yes now we wait!

    Your patience and effort is amazing and testimony to what a good person you are! Your manners towards me have been awesome and truly appreciated!

    You must be one heck of a wonderful person behind that screen, in real life! Shame we're not in the same country!

    Thank you :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4

    Hello. The game is running perfectly on web now. (both cognito and incognito)


  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    hank you @NamTruong2001 good news Jelly Brother!!!! πŸ‘πŸ˜€

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • A1officerA1officer Posts: 7 Level 2

    Still waiting on a solution to my problem with Jelly

  • BatmomVABatmomVA Posts: 56 Level 2

    @channie8

    Tried again just now, still getting error.

    I wish we were in the same country as well! I may not be all that fantastic, just a lot of experience herding teenagers as a marching band chaperone and color guard coach, you learn a heck of a lot of patience as a mom and parent volunteer! LOL

  • BatmomVABatmomVA Posts: 56 Level 2
    edited March 31

    @channie8

    Is there are reason I keep getting the same requests via email from support in the same email reply chain? 17 hours ago I tried different browsers, cleared all caches and cookies, tested Chrome, HTML5, and sent screenshots of all errors and tests. It's probably been the fifth time I've been asked since last week and have sent all documentation. One email might have even insinuated I'm not tech savvy (I am a graphic designer and can use HTML5 among other things, LOL) They also said that I was the only one having these issues and that no other problems for Jelly had been reported to support.

    I am a patient woman, have said please and thank you many times, but this is starting to try even my patience a little. Must be the migraines........

    I may have gotten a little testy, not much, but a tiny bit in the last email where I resent ALL the documentation I had JUST sent 17 hours ago.

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