πŸ‘ͺ Get the treasure! Learn more about this new jellylicious feature!
🌈Rainbow Party! Join it now and get a badge!
πŸ‘‹ Say hi to the Community here
πŸ”Here's all you need to know about the Candy Crush Jelly Saga Community!
🎨 Download your free and exclusive wallpaper HERE

Candy Crush Jelly not working on Facebook?- FIXED

13468911

Comments

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    'Day @BatmomVA

    Okay no worries, sounds like you're pretty switched on at your end and It may be a sync issue after all.

    Just checking your going okay, so no pressure on replies, as long as you tag me, I'll get a notification straightaway :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • Hey! Would you like to give us your opinion?

  • BatmomVABatmomVA Posts: 56 Level 2

    I'm conversing with support and currently running in circles as I have no idea what my original email and login are and probably don't have access to the old email that is years old. They keep asking me to put the old email into the "reset password" box and I literally can't do that and get a reset email. I have requested a reset using the email I use for Facebook, where I play the games, and get no reply. Hopefully we'll get it straightened out eventually.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    Morning @BatmomVA

    Well that's a bit frustrating! I'm glad they replied though.

    There is a "contact us" at the bottom of the page. It has a msg option. If you give the info you tried and where you're currently up to with the old email, they may the ones to help with syncing the new one. Maybe it's the Facebook part that's the harder part to trouble shoot.

    I'm here if you need me :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • BatmomVABatmomVA Posts: 56 Level 2

    That's who I am talking to now via email. I think they might have finally understood and given me a solution. I have to run my dog to the vet for a recheck from pulling some of her teeth a few weeks age, I will try it when I come back. I'll let you know what happens, thanks!

  • BatmomVABatmomVA Posts: 56 Level 2

    So currently, I am theoretically beating my head against a wall, LOL Apparently none of the options they have given me are available to me. Grrrrrrr, LOL I sent them some screenshots and my game ID, maybe that will help.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    Hey @BatmomVA

    OK cool, my suggestion then is to click on the help centre and really read all things related to reinstallaton for windows etc and saving game progress.

    See if it's something you would be okay with, if not, then we'll work out where to go from there. :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • BatmomVABatmomVA Posts: 56 Level 2

    I've actually been doing that too, sigh. I haven't heard back since the last time I replied, so taking a headache and mental health break for a bit. Again, your willingness to help and be patient with ME is awesome. You have my undying gratitude.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    G'day @BatmomVA

    I had to laugh out loud when I saw you're sigh....There's one person who knows me well and when I do that, they know I've nearly exhausted every avenue too!!!!!🀣🀣🀣🀣πŸ₯°

    On the flip side, in you, I feel I have found a kindred spirit! It makes my day to be able to speak to someone with your character. It may not sound like much to some but at 2:30 in the morning it makes a difference LOL

    Hope your dog is okay and yes I hope the ID is the thing that makes all the difference. Good thinking 99 :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4

    Hello, the game is still showing "page not responding".

  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4

    Sorry, I can't translate it directly


  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4

    I have this same issue like that. It showed a notification tab "page not responding" about 5+ minutes and it crashed.

  • headoperationsheadoperations Posts: 4,301 Level 5

    I think it’s safe to say that the word β€œFIXED” was prematurely edited into the title of this thread.

    🀣🀣🀣

    My Pointless Signature Area

    The crows seemed to be calling his name, thought Caw

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    G'Day @NamTruong2001

    I had got some advice from above but now that you have the same issue, that doesn't seem relevant now, since it's more than a 1 person issue now :0? I'll look into it again after I hear about what's happening currently as I'm not going to give you just a generic answer.

    @headoperations yes it was heavily edited the other day due to "unhelpful" helpfulness and a not so good merge but not sure how the FIXED, ended up there. Maybe it was to prevent further helpfulness whilst I helped our beautiful lady @BatmomVA out individually πŸ™ Hope you're better Chickie, how did you go with that Player ID?

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • headoperationsheadoperations Posts: 4,301 Level 5

    Oh, the β€œFIXED” got edited into the title by a CM. Anytime the studio reports that a problem is fixed, they do that.

    Interesting thing to point out though....I have never saw one of those β€œFIXED” threads where the problem was really fixed when labeled as such.

    My Pointless Signature Area

    The crows seemed to be calling his name, thought Caw

  • NamTruong2001NamTruong2001 Posts: 1,701 Level 4
    edited March 26

    Hello everyone! I have just checked something very weird here.

    Ok go straight to the topic. I opened 2 different accounts on facebook. One is my real facebook, one is my mom's facebook (actually it connects to my king account). And that's so very weird that my facebook (left) is still running the game, but my mom's facebook (right) is still showing "page not responding" all the time. See the image below:


    The studio needs to recheck this problem quickly, because my current progress is still in my mom's facebook account and I can't access to that game to play it

    Besides, I showed the ID in each account in the image above.

    @channie8 @Miss_Dani @Lola_Pop @Elsa @DeepshikhaSharan @QueenMia

Sign In or Register to comment.