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Candy Crush Jelly not working on Facebook?- FIXED
Comments
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Good Morning @BatmomVA
I'm so glad the links @Lola_Pop gave you have been fixed! :0)
You're patience are amazing!
It's so helpful, that you've tried all the suggestions given you, I'm sorry you can't play Jelly yet though 🤔
I'll look into it a bit more this morning and get back to you.
It's not easy waiting so patiently, this I understand, so thank you and I just wanted to let you know that I really appreciate the way you maintain such grace, throughout what can be, a very trying time! You must be one strong Batwoman, out there in the real world!!😂😂
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Hey @BATMOM
I've researched a bit, as I wouldn't want to suggest re-installing, unless it's the last resort, as I don't want to risk you loosing any progress, if you weren't able to have an opportunity to save your game, before this happened.
So I'm going to give you a few more options to try and cross my fingers that one of them will work for you.
Syncing accounts
King Account
Sign up
I know this is a silly question lol 😂😂😂😂
Just wanted to cover all the basic steps first lol So, you're signed up to The King Community? Have the King Account synced with your Facebook account?
We know you've cleared the cache entirely from your browser. Have you turned off the device and restarted it and then logged back in? Have you tried using a different browser? This is something I actually tried a couple of days ago and mine is good to go :0)
Is windows and the game up to date?
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I think I had a king.com account awhile ago, but I signed up for King Community separately and now I can't remember my old login to change things. It's 12:30am here now. I'm assuming since you said good morning a little while ago, we are in very different places, LOL I have a doctor appointment in the morning and then I will figure it out in the afternoon and let you know. Right now I am heading to bed........Goodnight and thanks so much again!
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Okay, here is the deal so far, I can't log in to King.com with the same credentials as the Community. It says my password or email is incorrect. I have sent a message to support to see if they can figure it out as I don't see anywhere to create a new account. So far it means I can't try your fixes that you so generously researched for me. 😥 I probably set up a King.com account a long time ago with an email address I no longer use, yet I got an email from King.com on the email that I used to set up the Community account just two days ago, so I'm confused, LOL. Hopefully I can get it straightened out. I hope this made a small amount of sense, LOL
