Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

24567

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    @Tamrajan Thank you. I will ask you to do some troubleshooting steps and let me know if they helped.

    https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
  • Tamrajan
    Tamrajan Posts: 5

    Level 1
    The game is this way on both my iPhone & iPad. Does this give you an idea what might be wrong?
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @Tamrajan Did you try the troubleshooting steps on any of your devices?
  • Tamrajan
    Tamrajan Posts: 5

    Level 1
    I rebooted both devices, checked storage,etc. I didn’t do the last step of deleting the app on both devices. Would that make sense?
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @Tamrajan Sometimes it's the only way to solve the issue but it's always the last step we recommend since you will lose your boosters. I will tag our Community Moderator @QueenB and we will wait for her together to see if she has some solution so don't do anything yet. Thank you for your patience and understanding 😊
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Hello, @Davezmom! I don't know much about technology, so I can't help you much in that department. But I did find this thread posted by the Community Team that might help. I hope this answers your question and that you have a great day!
    https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest
  • QueenB
    QueenB Posts: 15,451
    @Davezmom Could you please get back to me with the following details so I can look in to this for you?

    Apple:

    - Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

    - Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

    - Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

    Thanks :) 
  • QueenB
    QueenB Posts: 15,451
    Thanks for flagging this @firebombmarkus👍

    @Tamarajan Can you please get back to me with the game app version you have installed so I can look in to this for you?

    - Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

    Thanks :) 

  • Retroesque
    Retroesque Posts: 10

    Level 2
    Candy crush jelly, played 1234 successfully the screen faded, flag moved to 1235 and now I can’t touch anything on the screen ... have tried all the ‘fixes’ except reloading because I can’t work out if I’m backed up to Facebook ...

    I also had these numbers on the bottom left of the screen in white ... see photos below faded and numbers 

    Please help


  • Floellar123
    Floellar123 Posts: 0

    Newbie
    edited June 2019
    I’ve just reached 2604 but cannot play it as the screen stays as shown below. The graphics move slightly but I can’t press anything. This is the same on both phone and tablet. Both have been restarted but I still see this when the game opens

Hey! Would you like to give us your opinion?

Categories