(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

firebombmarkus · June 2019

@Tamrajan Thank you. I will ask you to do some troubleshooting steps and let me know if they helped.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Tamrajan · June 2019

The game is this way on both my iPhone & iPad. Does this give you an idea what might be wrong?

firebombmarkus · June 2019

@Tamrajan Did you try the troubleshooting steps on any of your devices?

Tamrajan · June 2019

I rebooted both devices, checked storage,etc. I didn’t do the last step of deleting the app on both devices. Would that make sense?

firebombmarkus · June 2019

@Tamrajan Sometimes it's the only way to solve the issue but it's always the last step we recommend since you will lose your boosters. I will tag our Community Moderator @QueenB and we will wait for her together to see if she has some solution so don't do anything yet. Thank you for your patience and understanding 😊

Crimson_Dawn · June 2019

Hello, @Davezmom! I don't know much about technology, so I can't help you much in that department. But I did find this thread posted by the Community Team that might help. I hope this answers your question and that you have a great day!
https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest

QueenB · June 2019

@Davezmom Could you please get back to me with the following details so I can look in to this for you?

Apple:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

Thanks

QueenB · June 2019

Thanks for flagging this @firebombmarkus👍

@Tamarajan Can you please get back to me with the game app version you have installed so I can look in to this for you?

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

Thanks

Retroesque · June 2019

Candy crush jelly, played 1234 successfully the screen faded, flag moved to 1235 and now I can’t touch anything on the screen ... have tried all the ‘fixes’ except reloading because I can’t work out if I’m backed up to Facebook ...

I also had these numbers on the bottom left of the screen in white ... see photos below faded and numbers

Please help

Image: https://us.v-cdn.net/6030983/uploads/editor/ze/d8sni1qk2k22.png

Floellar123 · June 2019

I’ve just reached 2604 but cannot play it as the screen stays as shown below. The graphics move slightly but I can’t press anything. This is the same on both phone and tablet. Both have been restarted but I still see this when the game opens

(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

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