@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you
@Cezdiamond please respond.
I have lost all my progress in candy crush jelly saga but I have played it that I did not sign up neither with facebook account or my email. I am back to level 1 from level 370+, please help @Cezdiamond
Hi. I too lost all my progress. I was in the mid 600's. It asked to synch to facebook, I wasn't paying attention and now I am back to 1. I tried logging in and my email was found but nothing changed. Can someone please help?
I am having this issue also...has anyone actually resolved this issue??
Hi @Coco did you receive my message?
Hi @Princesskandi200, Wendi Keith and mjerisa16 I have sent you all private messages :-)
@Cezdiamond Can I also get a response? I requested help three weeks ago.
Please help me too. Is this happening to a lot of people? I just lost all my levels and boosters as well as coins and i'm not logged in with facebook. please send me a message too?
Hey! Would you like to give us your opinion?