how to restore all the level progress in candy crush saga.I was not connected to facebook.

PummyRaj

Hello @Mandar, @nedwards0628, @Raaz, @paulenss,  Hearty Welcome to you all to the King Community where you can seek help in any of the King Games' sections. 

First of all, I would like to apologize for delayed response.  There are few links created by the Community Managers to help us in such situations.  Not sure if those links are helpful when we are not connected to Kingdom or Facebook account, but, worth a try  

I would suggest all of you to please follow this link to retrieve your progress --  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Please post back the result by tagging me with @ and my name, just like how wrote your names above.

Thanks a lot for your patience 

Jayme99

I recently had to delete the app and reinstall it and it didn’t save my progress when I signed in with the same email it said I was on level 11 when really I’m almost on level 800. How do I get it back? 

firebombmarkus

Hi @Jayme99 and welcome to our Community 😊 I am sorry this has happened to you. But don't worry, we can retrieve your progress together. Just follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful day 🤗

briandat

is there any way to reset Facebook progress? My sister used my phone to play and has now started on her own iPad... I would like to play it from the beginning. I emailed support but was not answered.  

mercerik

@briandat

You could GO BACK and REPLAY the LEVELS without RE-SETTING. Why RE-SET?

Rayan

I'm currently experiencing the same problem! I don't think I had an account before, so I clicked "login with facebook" to save my progress (I was at level 350), it went to level 1. When Iogged out of facebook, it went back to level 1! Please help me! 

Cezdiamond

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!

If rather play connected to Kingdom, you can find the option from the in-game settings. 

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

 Problems with retrieving your saved game? 

Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.

Select this option if you are playing on an Android device 

Select this option if you are playing on an Apple device 

Didn't save the game? Is it too late? 

If you're moving onto a new device make sure to check out our tips here on how to do it successfully. 

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring  the lost top scores back to you.

What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"

Now you're all set and ready to go!