How do I restore my candy crush account after accidentally deleted it?

Sim_Tay

Lost my account and all levels( 2000++) .  When I downloaded again, I had to start from level 1.  How do I restore my account. Pls help!

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

jessaldy

this happened to me! i don’t think i had an account set up. had 3000 levels. any help?

_Elsa_

Hi @jessaldy, the first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account.  Please follow the steps on here:  https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

Cezdiamond

Thanks @Elsa

ganmeiwah

Hi, i accidentally deleted my candy crush game. Can you pls restore for me. Cant exactly remember which level but i only remember im at 1500 level above. Pls help me.

_Elsa_

Hi @ganmeiwah welcome to our community.  Wow you took this off a very old message but I can still help you.  Were you playing through Facebook or the Kingdom because they save your progress on their server.  Where are you playing the game - computer or mobile?  If you haven't played through either one of them then I would suggest that you play through King.  I will wait for your response and can then direct you further.

ganmeiwah

Yes i play through Facebook but im not using fb for almost 2 years. And i use mobile to play

_Elsa_

So were you not playing through either of them?  I am going to give you information to set up a Kingdom account that you can play on your mobile device.  It mentions "Apple" in these directions but I think it's the same for all devices.  Please follow the steps from here.  Once you have the account set up, I am going to ask you to please get your user ID # by following the steps from here. 

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

angelachang121

Lost my account and all levels( 2000++) . When I downloaded again, I had to start from level 1. How do I restore my account. Pls help!

Crazy Cat Lad

Hi @angelachang121 and welcome to our Community!

Check the page here for help.

Let me know if you need any further help.